Disable Sonos One Alexa from playing a sound when I say "Alexa"

I'm also adding my voice to this thread to allow us to disable the tone...

I have 2 x Sonos One in stereo configuration in my bedroom. The tone hampers with natural voice communication with alexa, disrupts the command and is way too loud for discreet use when my wife is sleeping. It also alerts in an unsynchronized double-tone in stereo configuration.

This is a deal-breaker and absent a substantive response from Sonos, I will be returning the two Sonos one units and the additional two I have yet to configure within the next few weeks and switching to another speaker setup configured to alexa dots.

Thanks for sharing everyone! @curlyel, there isn't currently a change in status for the request that I can share. There's a lot that the team is working on but I can't speak to the tone specifically right now. We do make sure that the team knows how many people are asking for what features so they know which ones are the highest in demand.

I'll be sure to let you know when I hear anything new that can be shared.

Hi it's been another month since your last update, can you share anything more? I've no idea what is going on with the sound but it's suddenly on my Sonos one jumped in volume massively, it's now even more horribly invasive than it was when I originally commented on the thread.

I've completely turned off the Alex integration on one of my speakers because I can't stand it, surely there should be something else you can share?

+1 for this from me too. I’ve just bought a pair of these and having being a year long user of the Alexa services before - it’s making it very hard to like the experience. Ive always felt one of the great advantages I feel of the voice UI on the Echo vs other voice assistants is there is no tone that interrupts your naturally spoken request. With the tone at whatever volume the speaker is set at, sadly it’s like being rudely cut off each time you try and make a request.

I agree with this, that tone is very annoying and i feel like I’m being interrupted every time i try to give an Alexa command

Mine even beeps randomly during the day as if I’ve said ‘Alexa’ but I haven’t. It’s hearing Alexa when similar words are spoken on the television and it’s bloody annoying!

Bought two Sonos ones today, really happy with them so far until I started to watch TV. This sound has happened several times in the space of only a few hour! I'm glad it is listening but very dissatisfied with hearing this sound and knowing it can't be turned off. Seems like such a basic thing the Sonos should be able to do. Please add an option asap.

Could I recommend something to the Sonos developers, which I guess is something that just hasn't been done, take a Sonos One speaker home with you and set it up in the bedroom.

Then do the following:

1) Listen to some music at a reasonable volume during the day
2) Once it comes to bed time, the room is dark and you are in bed and thinking about sleep, try using Alexa

It will become immediately obvious what the problem is and why this is now a 5 page long thread. It certainly seems like nobody has tested this speaker in a real life situation.

The tone may be a dealbreaker for me. My daughter’s name is Alexis so we’ve been using “computer” as the wake work on our echo devices.

I know we can’t change the wake word on Sonos, so at least allow us to disable the bong! Now with my new Sonos One in the room it’s “bonging” constantly when I’m talking to my daughter.

“Alexis (BONG) what do you want for breakfast?”

“Did you finish your homework Alexis (BONG)?”

Aaaargh!!! Fatal flaw in an otherwise great product. At this point I’m thinking of just returning it to Best Buy and getting a better BT speaker for my Dot.

This is hilarious, I have a friend named Alexia and it happens all time when she's at home. I think I need to change friends xD

Speaking seriously, I think that Amazon needs to leave the community to change the wake up word for Alexa, also to third party like Sonos.

How annoying when the Sonos has to make a noise from the kitchen when I’m talking to the echo in the living room.


Ryan, you stepped up to the plate - we need you to go to bat for us.

Dityo on what others are saying. I have multiple play 1 and 5 as well as 3 echo's. I just unboxed a pair of the new alexa 1's. They will be going back since Sonos doesn't seem to care about fixing this major issue/problem.