Dilemma with Alexa announcements

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Hi I have a dilemma with the Alexa announcements not working on all my Sonos One devices. I have 3 Sonos Ones all on the same network, all with the same firmware version. all configured the same but 2 work perfectly and one refuses to make announcements from Alexa routines. Everything else works perfectly on all 3. The only difference between the devices is colour, the 2 that work correctly are both white whereas the rogue device is black. Any clues would be appreciated.

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H

hazeltomesAnswer

Contributor I

Tried the router turn off but no change.

I am using announce in a conditional routine and not interacting with Alexa by voice command

Found a work around by using ‘say’ instead of ‘announce‘ within the routine.

R

Rhonny

Prodigy III

Is the black one definitely a Sonos One, and not a Sonos One SL? (i.e. does it definitely have a microphone on top)?

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H

hazeltomesAuthor

Contributor I

Yes definitely Sonos One Gen 2 with microphone and responds to all other Alexa commands but doesn’t receive announcements from Alexa routines

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R

Rhonny

Prodigy III

One suggestion to try (may or may not solve it, but does no harm to try):

Turn off the router and your Sonos Ones at the wall.
Wait five mins.
Turn on the router and let it boot up fully.
Turn on the first of your Sonos Ones and let it boot up to white light. Then turn on the next, and the next, letting them boot up each time.

Then see if the rogue speaker starts receiving announcements...

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N

nik9669a

Senior Virtuoso

Are they all Gen 2 speakers? (I don’t know if that makes a difference though.)

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