Skip to main content
Nico Sener
Contributor I
May 15, 2024
Question

cant sign in to amazon when adding alexa

  • May 15, 2024
  • 144 replies
  • 19629 views

In the new app, I go all the way until it says signing in to Amazon. It stays there eternally. Tried everything. Deleted data, cache, restarted system, factory settings, etc. I can't pass that step to add Amazon Alexa to my speakers. 

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

    144 replies

    Show previous replies
    steini0509
    Lyricist II
    June 7, 2024

    I bought an Era300 last week, same issue.  Alexa works fine on all my existing speakers but can’t register it on the Era300, get to the signing into Alexa screen and just get a spinning wheel of death.  Updated to the latest version of the new app this morning, rebooted everything not change.  Using Sonos app on a pixel 6.  

    Uninstalling Amazon Shopping App didnt work for you ?

    Mastiff6250
    Lyricist I
    June 7, 2024

    Workaround on Android 

     

    Uninstall Amazon Shopping App. 

    Then try again to add Alexa

    This worked for me aswell! Thank you :) 

    It did say there was an error adding alexa to device, but canceled out and the integration was there, and working correctly

      DavidL66
      Lyricist I
      June 7, 2024

      I had the same problem repeatedly on the android app, no disable, re-enable skills worked, constant loop of adding amazon. Tried it on ipad it worked right away, clearly another bug with the app (android specific)

      Dufis
      Lyricist I
      June 7, 2024

      I uninstalled the Amazon shopping app and then tried to add Alexa again in the Sonos app and it worked!!!

        LJG777
        June 8, 2024

        I uninstalled the Amazon shopping app and then tried to add Alexa again in the Sonos app and it worked!!!

        Wish that worked on iOS!’

        vciolino
        Lyricist I
        June 10, 2024

        Same here - very frustrating!

        Scotty1977
        Lyricist I
        June 10, 2024

        It's the Amazon Shopping app.

        Step 1 delete amazon shopping app

        Step 2 open Sonos app and link to alexa

        Step 3 reinstall amazon shopping app.

        Boom!

        (I'm on a samsung S21)

         

        You're welcome 😄

        Scott!

          vciolino
          Lyricist I
          June 10, 2024

          As stupid as that sounds... worked like a charm.  Many thanks Scott1977.

            bennydangerous
            Lyricist I
            June 11, 2024

            Hi there, just bought an Era 100 to use as an Alexa speaker. Lots of fun so far. Had the same problems, wasted loads of time, found this thread, deleted amazon shopping app, got through that step, but then it says I need to enable Skill in alexa app. But in the alexa app it says it cannot find the Era, even though it is fully set up in the Sonos app and on the WiFi etc. Any ideas? Why is this so hard? Thinking of just putting it right back in the box and returning it tbh. 

            Gomadoir
            Lyricist I
            June 11, 2024

            So a few updates in... And I am still having this issue too, it has been at least 3 weeks does anyone know what will happen next?

            Show more replies
            Terms & ConditionsAccessibility statement