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Nico Sener
Contributor I
May 15, 2024
Question

cant sign in to amazon when adding alexa

  • May 15, 2024
  • 144 replies
  • 19629 views

In the new app, I go all the way until it says signing in to Amazon. It stays there eternally. Tried everything. Deleted data, cache, restarted system, factory settings, etc. I can't pass that step to add Amazon Alexa to my speakers. 

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    144 replies

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    RustyPane
    Contributor I
    June 1, 2024

    Seems this is now getting the attention it deserves... https://status.sonos.com/?utm_source=embed 🤞

      Lourson
      Lyricist I
      June 1, 2024

      Same problem for me. I spent lots of time yesterday very frustrated with this issue before finding this thread. Now I'm stuck like everyone else

      Raaaabert
      Contributor I
      June 1, 2024

      Exact same problem. 

      This interface redesign has been an ABSOLUTE NIGHTMARE

       

      ​​​​​​Update. Deleting the Amazon Shopping App solves the problem. 

        Messer
        Lyricist I
        June 5, 2024

        Thanks to whomever found the workaround of uninstalling the Amazon App. Worked immediately. Honestly, with a simple workaround like this , I can understand why now Sonos could claim this is not  at highest priority. I’ve asked my customers to live with much more cumbersome workarounds!

        Ernstvl
        Lyricist I
        June 5, 2024

        The app updated yesterday 3rd June 2924 and then it installed new software on the speakers. So I was hopeful as tge service status also said the issue was resolved. Unfortunately, it is still not working and still get stuck when trying to connecting to Amazon.

         

        And removing Amazon shopping app did also the trick for me.

        csmithco
        Lyricist I
        June 6, 2024

        As someone who just purchased a FireTV, I’m about to return mine due to this bug. Support clearly has lots of issues as when I try to call them, it takes over an hour to reach someone. Sonos really should have reverted the app back when they experienced so many issues instead of pressing forward. Everything else works fine, so I think I’m just going to give up on Alexa versus dealing with support and the frustrations. You have to love how Sonos only allows phone call support instead of allowing chat or email where you wouldn’t have to wait in excess of an hour to talk to someone about your issues - which clearly does no good from what others have mentioned. I miss the day where quality speakers weren’t smart and could work for 30+ years without maintenance and subpar updates.

        csmithco
        Lyricist I
        June 6, 2024

        Workaround on Android 

         

        Uninstall Amazon Shopping App. 

        Then try again to add Alexa

        THIS DID IT!!! Thanks! 

          GoNoles
          Lyricist I
          June 6, 2024

          If you're trying to add Alexa using a Samsung device, forget it.  I have been finding many apps written only for iOS not android.

           

          I was able to finally able to add Alexa to my Move by using my daughter's iPhone.

          kdth_jhspk69
          Renowned Enthusiast I
          June 6, 2024

          In Samsung continues not working with the today's update. I finally needed an iPad after more than 10 attempts with my S23 Ultra...

          peasea
          Lyricist I
          June 7, 2024

          I bought an Era300 last week, same issue.  Alexa works fine on all my existing speakers but can’t register it on the Era300, get to the signing into Alexa screen and just get a spinning wheel of death.  Updated to the latest version of the new app this morning, rebooted everything not change.  Using Sonos app on a pixel 6.  

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