cant sign in to amazon when adding alexa

Hi All

I understand all your points, and please don’t misunderstand me when I say that this issue is low priority, though I should perhaps have said relatively low - it’s just that many people are unable to even add their new products to their systems, set up new systems, or play music in any way on their Sonos systems. These issues are of critical priority, as I’m sure you all will understand, and they will be getting addressed first. 

I have highlighted a post above that may help many of you:

The Sonos app will often try to log in to a service using the credentials used by an app from the service - in the case of Amazon, there are at least half a dozen apps that could be supplying this info. As @lmcgrath88 mentions, it seems likely that this is where the issue lies and forcing the use of a browser to log in to your Amazon account may well be key.

We are working hard to identify and fix all the issues we can - I can only thank you for your patience so far.

After someone else suggested to remove all alexa permissions for sonos I now habe some speakers with alexa enabled but unresponsive. Is there a workaround to remove alexa from a speaker? It does not let me register it again or remove it.

@Corry P Why aren’t these defects still not being listed in the main article by Keith N though?? Your workaround that some can use the Alexa app to command their speakers would be useful for the rest of the community to know - but not everyone is going to be reading every other post to come across that? I don’t understand why you aren’t being transparent in that list -  I was even told by support to check that article for when this problem would be fixed, but it still isn’t in there? Surely it would reduce the number of support calls as well if people were made aware that the issues are known…….

Having this exact same issue. 

Curious at what point does this become litigious and actionable? 

Deleting the Amazon Shopping App does not fix it for you?

Removing alexa shopping also worked for me..

Was that on Android or IOS ?

@LJG777 android.

I can’t get the Alexa set up to complete and I’m using an iPhone / iPad / Mac…. Interested to see on here that people are having success using an iPhone but it just won’t work for me at all. I get to the point of logging into Amazon then I get an error and the process fails. Followed all the suggestions, logged out and removed other Amazon apps, re-started the phone. Copied the URL to different browsers, nothing works. I now have 2 Sonos One speakers and a Beam Gen 2 with no Alexa on them. Do I scrap these and go back to using Echo devices? Lot of money for something that doesn’t do what is advertised and clearly not fit for purpose.

I had similar issues 3 months ago and got around this by copying the URL into Firefox and completing the set up there, but this now longer works. Its appalling that Sonos has been aware of this problem for so long and not only have they not fixed it, they have made it WORSE!  I have worked in IT for more than 30 years with a large Global company you will know if I named it, and if our code deployments were this buggy and useless, we’d be paying out in penalties and losing customers all over the place. Sonos need to prioritise the basics and stop mucking about with the pretty app interface. It’s no good if it looks nice but there’s nothing worth a damn under the surface and you’re pissing off all your customers because they can’t get the full benefit of the products they have paid hard earned money for. I’m really regretting moving to Sonos from Bose, and rather than my speakers being the source of pride and indication of sophistication and discerning taste they should be, they are a constant embarrassment that I would never in good conscience recommend to a friend.

Deleting the amazon shopping app worked!!! Thankyou so much guys 🙌🙌