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Nico Sener
Contributor I
May 15, 2024
Question

cant sign in to amazon when adding alexa

  • May 15, 2024
  • 144 replies
  • 19629 views

In the new app, I go all the way until it says signing in to Amazon. It stays there eternally. Tried everything. Deleted data, cache, restarted system, factory settings, etc. I can't pass that step to add Amazon Alexa to my speakers. 

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    144 replies

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    A1dan
    Lyricist I
    May 26, 2024

    GOT IT WORKING!!! Using an Android phone (so not an iphone thing). Somehow managed to get it added via alexa (I recall this had to be done using the chrome browser on my phone - it wouldn’t work when using opera) but this didn’t let me add it on the sonos app. Not sure if that step is needed, but mentioning it just in case. Had also added and deleted the sonos voice assistant but doubt that had any effect.

     

    In my case I had to log into my amazon account, go to the settings page and one of the last options at the bottom is “Manage apps and services with data access”. Once I clicked on that it showed my original registration (from years ago), I removed it, went back to Sonos app and added it as normal. It maybe looped for a second or two.

     

    Hope this helps for anyone else struggling!

    Seeky
    Prominent Collaborator II
    May 26, 2024

    GOT IT WORKING!!! Using an Android phone (so not an iphone thing). Somehow managed to get it added via alexa (I recall this had to be done using the chrome browser on my phone - it wouldn’t work when using opera) but this didn’t let me add it on the sonos app. Not sure if that step is needed, but mentioning it just in case. Had also added and deleted the sonos voice assistant but doubt that had any effect.

     

    In my case I had to log into my amazon account, go to the settings page and one of the last options at the bottom is “Manage apps and services with data access”. Once I clicked on that it showed my original registration (from years ago), I removed it, went back to Sonos app and added it as normal. It maybe looped for a second or two.

     

    Hope this helps for anyone else struggling!

    Doesn't work for me unfortunately, still says it tries to keep signing in on amazon. But maybe i deleted the wrong thing...

    LJG777
    May 26, 2024

    Hi @JimmyD_1 

    No update, no. I doubt there will be one until a fix is released, frankly, and I don’t know how long that will take - this issue won’t be as high-priority as some other issues we are working on, unfortunately.

    Please all note that you can use the Alexa app on your phone to give commands to your Sonos speakers, should you wish - just name the Sonos room in the command after tapping the Alexa icon button to start the voice command in the Alexa app.

    I hope this helps.

    Hi @Corry P 

    I echo the sentiment that this is not a low priority. I bought the devices as they had Alexa built in. Alexa controls the rest of my Smart home devices. 
    You cannot expect to remove original core functionality and for users to accept it as a low priority. This is more important than weather ( I mean how was that even a priority?? There are dozens of weather apps on phones ?!)

    You also need to consider our consumer statutory rights here. You are obliged to resolve this software issue within a reasonable timeframe and without causing significant disruption to the customer. The Alexa software provided when the original speakers were purchased is no longer compliant with the original provision upon purchase, is not fit for purpose or of satisfactory quality  

     ( CRA2015). 

      JuanW
      Lyricist I
      May 26, 2024

      It's definitely an app problem. I was having issues with the app on my samsung phone and having done everything from soft reset to a complete re-setup, I set it up through the app on my iPad and no issues. Interestingly now my samsung app recognises that alexa is enabled on my speaker. Until they fix the Android app, I'd recommend using an ios app if you can. 

      Notironman
      Lyricist I
      May 27, 2024

      Same problem. Alexa was working fine on my Move 2, but stopped responding. Uninstalled app, factory reset speaker, removed the skill from Alexa, removed permissions from Amazon account, nothing works. Stuck at “Signing in to Amazon…” Effectively makes the speaker worthless for another Android user. This should be a top priority!

        a-l-e-x
        Lyricist I
        May 27, 2024

        Same problem here with a new Move 1. Alexa adding is hanging in the cycle. 

        steini0509
        Lyricist II
        May 28, 2024

        Workaround on Android 

         

        Uninstall Amazon Shopping App. 

        Then try again to add Alexa

          itstilly
          Lyricist I
          May 28, 2024

           

          Workaround on Android 

           

          Uninstall Amazon Shopping App. 

          Then try again to add Alexa

           

          Can confirm this works after trying all weekend to add alexa 

          many thanks. 👍

            Seeky
            Prominent Collaborator II
            May 28, 2024

            Workaround on Android 

             

            Uninstall Amazon Shopping App. 

            Then try again to add Alexa

            Awesome, thanks!

            lmcgrath88
            Lyricist II
            May 28, 2024

            Workaround on Android 

             

            Uninstall Amazon Shopping App. 

            Then try again to add Alexa

            This also worked for me! It seems the problem must be when the Sonos app tries to open “amazon shopping” to register the sonos speaker with Alexa. When your phone doesn’t have the app installed it will use your default browser, which works!
            This information might be useful to the devs and help pinpoint the change they will need to make to fix the issue.

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