Skip to main content
Contributor I
May 15, 2024
Question

cant sign in to amazon when adding alexa

  • May 15, 2024
  • 144 replies
  • 19629 views

In the new app, I go all the way until it says signing in to Amazon. It stays there eternally. Tried everything. Deleted data, cache, restarted system, factory settings, etc. I can't pass that step to add Amazon Alexa to my speakers. 

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

144 replies

Lyricist II
May 24, 2024

Absolutely I do. And should I need to do such a workaround...? No.

Lyricist I
May 25, 2024

 

Hi @JimmyD_1 

No update, no. I doubt there will be one until a fix is released, frankly, and I don’t know how long that will take - this issue won’t be as high-priority as some other issues we are working on, unfortunately.

Please all note that you can use the Alexa app on your phone to give commands to your Sonos speakers, should you wish - just name the Sonos room in the command after tapping the Alexa icon button to start the voice command in the Alexa app.

I hope this helps.

 

Honestly don't think this is low priority, it's very frustrating and we are basically helpless without a workaround. This bug needs to be addressed soon, it's been weeks now. Please ask the team to prioritize and include it in the next sprint. 

Contributor I
May 25, 2024

@Corry P. This is not low priority - I spent £900 on SONOS products in January BECAUSE after masses of research they were the very best audio speakers that had Alexa bult-in. And they were exactly this, but the , due to a lack of testing on android (because of rushing the app for a headphone launch!, SONOS have introduced a bug for all of the customers in this thread (who will represent many, many more!).

I don't want Roam 2, I don't want ACE, I want SONOS to prioritise this group of customers so our expenisve equipment works as it used to when we paid SONOS for it.

It's a bug - it works like this - find them before release - and if you don't,  panic, and then fix them as soon as they're identified. This is not some bedroom developer here with a cheap app on the app store - you're a leading premium audio manufacturer who we have all paid a monumental amount of money to!

Lyricist I
May 25, 2024

Same issue here, i have submitted diagnostics to @Corry P .

 

I agree this is not a low priority, alexa integration is the only way i tend to interact with my sonos speakers due to the poor sonos app these days.

 

Without it personally i would look to another speaker in future which is a sad state of affairs given the quality of the speakers themselves.

 

I suggest scaling back research and development of new products until you can fully support the ones that are all ready in the market.

Lyricist II
May 25, 2024

Of course this sorry situation is far from ideal and it goes without saying that Sonos definitely should have tested the new software far more than they did before pushing it out there but we’re at where we’re at.  

Like I don’t want to this to come across all muggy so please don’t it that way but surely even if you ain’t got an iOS device yourselves you will know someone who has.

I’ve got an S24 Ultra myself so I was experienced this issue earlier on this week but after reading a post in this very thread on how you can circumnavigate the bug I got my iPad out, job done.

The workaround is to purchase an IOS device then?

I agree for those with access to both then yes this is a good workaround, I have an iPhone with work but have left it in the office so won't be able to use that until next week. But this is not an option for everyone, and even for those that it is it's an extra nuisance and not something you'd expect to have to do. Android systems are very common  and so you would expect that issues effecting Android users would be treated as priority. 

 

Lyricist II
May 25, 2024

I have the same problem. Cant Use Alexa anymore.  Move 2 and Roam I Cant add. So I cant Use it in garden for example 

On my New Era 100 and Era 300 I cant add Alexa.  

Without Alexa control I want my money back 

I am on Android with the Samsung S23 Ultra

Avid Contributor II
May 25, 2024

As a work around, use a friend's iPhone to add Alexa back. I just did this and it worked. Absurd that we should have to do this, I know.

May 25, 2024

From Sonos Support 

 

The current Alexa issue is known at the moment due to the time and date not yet being fully integrated in the new Sonos app.

 

For more information on the missing added feature being added back in the new Sonos app, please check this link: https://en.community.sonos.com/controllers-and-music-services-228995/the-new-sonos-app-and-future-feature-updates-6892942


 

Despite requesting that this issue be added to the list it still isn’t on there though. The lack of transparency is shocking. Not only are users spending hours trying to fix the issue. The support team must be sick to death of answering the same question. 
Sonos clearly needs some training in incident management. 

Avid Contributor II
May 25, 2024

At least they admit it now. 2 weeks ago I spent an hour on hold just to hear the first tier support person from India named "Jenny" tell me there was something wrong with my router.

May 25, 2024

At least they admit it now. 2 weeks ago I spent an hour on hold just to hear the first tier support person from India named "Jenny" tell me there was something wrong with my router.


They need to “admit it” on their overall bug document. Not individually to each user. It’s bonkers.