cant sign in to amazon when adding alexa

Yep, done factory resets and a whole lot more - even tried creating a new SONOS account. Also spent most of the morning with customer support last Friday on this. Nothing gets it working, I'm afraid. 

I've subbmitted a diagnostic to @Corry P as requested, so really hoping this will get resolved having spent a huge amount of money on two ERA 300s specifically as they had Alexa functionality (which was working beautifully until the app update!)

I suggest everyone does as @Corry P suggests above and then hopefully the tech team can spot the commonality between our phones/systems/UIs...

I have the same issue as everyone else. It seems to be an android issue. 

@Corry P any update? Clearly the Sonos mobile app and/or the firmware on the speakers is the problem. Is this just happening with Android? That should be more than enough info for a developer to figure out the issue.

I am hoping for a fast resolution too. Not beeing able to use the speakers anymore for a week now....

Hi @JimmyD_1 

No update, no. I doubt there will be one until a fix is released, frankly, and I don’t know how long that will take - this issue won’t be as high-priority as some other issues we are working on, unfortunately.

Please all note that you can use the Alexa app on your phone to give commands to your Sonos speakers, should you wish - just name the Sonos room in the command after tapping the Alexa icon button to start the voice command in the Alexa app.

I hope this helps.

I doubt that is how alexa works. As long as the speaker is not alexa enabled, it will not be adressable by alexa. The update literally bricked the smart speaker for us, wo are never using the app and using it to control their smart home. You saying this is low priority is very frustrating as I bought the speakers only because of the alexa Support.

I agree, calling this a low priority is a bit of a dig. Basically saying everyone with the android app just has to suck it up that they can't use their Sonos with the Alexa voice assistant. Not great from a customer service perspective and a key feature of the speaker not working for a large number of people. The tone of the comment is a bit insensitive.

Same issue. Been dealing with it for weeks, waited for a lengthy level 2 service consultation the other day, which I thought went very well until Alexa shut down again.  Very frustrated. This is not low priority!

Come on, Sonos - this is disgraceful service.

As with others here, I've spent £2k+ on Sonos products only to have them inoperable on your crappy app update. I work in tech and testing is commonplace for companies that care.

Sort it out before you have a class action lawsuit upon yourselves, let alone alienating your once loyal customers.

Of course this sorry situation is far from ideal and it goes without saying that Sonos definitely should have tested the new software far more than they did before pushing it out there but we’re at where we’re at.  

Like I don’t want to this to come across all muggy so please don’t it that way but surely even if you ain’t got an iOS device yourselves you will know someone who has.

I’ve got an S24 Ultra myself so I was experienced this issue earlier on this week but after reading a post in this very thread on how you can circumnavigate the bug I got my iPad out, job done.