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Nico Sener
Contributor I
May 15, 2024
Question

cant sign in to amazon when adding alexa

  • May 15, 2024
  • 144 replies
  • 19629 views

In the new app, I go all the way until it says signing in to Amazon. It stays there eternally. Tried everything. Deleted data, cache, restarted system, factory settings, etc. I can't pass that step to add Amazon Alexa to my speakers. 

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    144 replies

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    ncat
    Lyricist I
    June 11, 2024

    THANK YOU THANK YOU THANK YOU to everyone who posted about uninstalling Amazon Shopping.  Surely hope Sonos gets their customer service and new APP figured out better SOON.

    Notironman
    Lyricist I
    June 11, 2024

    Uninstalled Amazon Shopping and was finally able to add Alexa to my speaker. HOWEVER, when I ask Alexa to play music, she says I need to enable the already enabled skill in the Alexa app and then discover the device. I tried disabling the skill and re-enabling it, but nothing works.

      Seeky
      Prominent Collaborator II
      June 12, 2024

      Uninstalled Amazon Shopping and was finally able to add Alexa to my speaker. HOWEVER, when I ask Alexa to play music, she says I need to enable the already enabled skill in the Alexa app and then discover the device. I tried disabling the skill and re-enabling it, but nothing works.

      Got that issue regularly too. Ask your sonos alexa to plsy on the room name instead of just saying play music, that works for me.

      andrecvnt
      Contributor I
      June 12, 2024

      I bought an Era300 last week, same issue.  Alexa works fine on all my existing speakers but can’t register it on the Era300, get to the signing into Alexa screen and just get a spinning wheel of death.  Updated to the latest version of the new app this morning, rebooted everything not change.  Using Sonos app on a pixel 6.  

      Uninstalling Amazon Shopping App didnt work for you ?

      It did work for me, finally

      garyd288
      Lyricist I
      June 13, 2024

      Yayyy. Uninstalling the shopping app worked for me too! 😁

      iAmMe
      Lyricist I
      June 14, 2024

      Same issue. Forever login for Amazon. Android user (samsung). Looks like this has been an issue for at least a month and no solve yet. Very Disappointing.

      karl.henri
      Lyricist I
      June 17, 2024

      Same issue. Sort this out Sonos! IF IT AINT BROKE, DONT FIX IT!

      jrotholz612
      Lyricist I
      June 18, 2024

      Received a pair of ERA 100s last night. Very excited to get them up and running. Just hit the same wall as everyone else here, hung up signing in to Amazon to add Alexa.  I’m so not impressed. Sonos has been aware of the problem for a month!?  WTF!  Thinking about saying f*** this, calling the product defective, and shipping them back to Amazon. We love using the Sonos speakers at my kids’ houses.  Great sound and easy to use, but this is not what I expected for $400. 

      Quibsy
      Lyricist I
      June 18, 2024

      Dudes. So upsetting but glad to say that the SOLUTION is only a scroll up away if youve missed it...gotta uninstall the Amazon Shopping app and then the handshake works fine. 

       

      Mine ended up giving me some error page/"try again" prompt but actually it worked fine and im now listening to my flashbriefing on my Sonos Roam for the first time in months! 

        Timindbq
        Contributor I
        June 19, 2024

        I’d just like to thank everyone for pointing out the Alexa fix by uninstalling the Amazon Shopping app.  I would have never thought of that on my own.  I never use the Amazon Shopping app, so I didn’t even know it was installed!

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