cant sign in to amazon when adding alexa

I may have a fix for you here.

I had the same issue with my Move2 setup on Google pixel phone. Googled the problem and came to this page.

Usually I close the Sonos app when it gets stuck on the spinning wheel, but this time I moved apps (swipe up from bottom of screen) and when I did the same to return to the Sonos app it somehow triggered a new window opening which prompted me to sign in to my Amazon account. Hey presto it all works!

Good luck using this fix, I was surprised but hey, it's great.

So it finally Worked for me. I logged into Amazon.co.uk on my browser and changed password. Then went back into Sonos app and selected the option to add Alexa VC, followed steps to log in and sync and it worked! Allowed me to log in as normal. Previously I was having issues having changed Amazon pwd through the app. Not sure why this was the case! Some bizarre bug in the system integration. 

Solved. After setting up my Sonos Era 100 with the Sonos app and adding the Sonos voice command I too had a problem adding Alexa voice command due to not accessing my Amazon account. However, I found it really easy to set this up through the Alexa App which found the speaker and linked the Sonos app with Alexa seamlessly. 

The same issue was working ok,  but I replaced my one sl surrounds with era 300 now alexa not working mic on the beam saying off but can not turn on  , but on both era's saying mic is on ,but can not turn off 

Hi there, are any updates on this? Same issue is happening with me on my Pixel 8 Pro.

Signing in to Amazon was a nightmare in itself. It opened the North American region even though I’m in the UK. Please sort this out!

Same issue ... the eternal spinning wheel once on the page where it says it's signing into Amazon ... it never completes

Seriously, I have over a $1,000 in equipment I purchased from Sonos and a crappy app with a terrible user interface that I can’t even add Alexa? Makes me want ot consider different equipment altogether. Certainly the last Sonos product I ever buy for sure!

Struggled with this for a few hours on my Pixel. Grabbed my son’s fire tablet, installed the Sonos App and Alexa synced no problem. 

HI, if you uninstall the amazon shopping app, then you will be able to set up alexa on your sonos products, then reinstall the shopping app. Worked for me, I hope it does for you 🙏 

Listen up everybody... This is the way to go ☝🏻 worked for me as well

Way to go, sir

Thanks to you I can use my smart Home set up again 😂