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Nico Sener
Contributor I
May 15, 2024
Question

cant sign in to amazon when adding alexa

  • May 15, 2024
  • 144 replies
  • 19629 views

In the new app, I go all the way until it says signing in to Amazon. It stays there eternally. Tried everything. Deleted data, cache, restarted system, factory settings, etc. I can't pass that step to add Amazon Alexa to my speakers. 

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    144 replies

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    Jendl2t0
    Contributor I
    July 6, 2024

    Hi there, are any updates on this? Same issue is happening with me on my Pixel 8 Pro.

    Signing in to Amazon was a nightmare in itself. It opened the North American region even though I’m in the UK. Please sort this out!

    Hi there,

    Uninstall Amazon shopping app before retrying... I found that solution on here and it worked for me…

    Spread the word :)

      archag00
      Lyricist I
      July 7, 2024

      After 2 hours of fooling with the newer Sonos app, the Alexa app, my router, and wireless settings, I was able to do the following to get the Alexa voice assistant added to my Sonos One.  I also use Spotify and have it linked to my Alexa account and not my Sonos account, but use the Sonos speaker to listen to music via Spotify: 

      1. factory reset Sonos One
      2. attach Sonos One to router via a LAN cable
      3. use newer Sonos One app (on a Samsung Galaxy S24+) to connect to and set up Sonos One while it’s connected to the network via the LAN cable
      4. *delete Amazon app from phone* - in previous attempts I had the same issue as other users when attempting to add the Alexa voice assistant to my Sonos One; the “handshake” between the newer Sonos app and the Amazon Alexa app would just hang.  Deleting the Amazon app forces the Sonos app to authenticate with Amazon Alexa via a mobile web page on your phone instead of via the Amazon Alexa app.
      5. on the newer Sonos App, add the Alexa voice assistant - you should be directed to a mobile web page to input your Amazon credentials.  VIOLA!  Note:  I have my Spotify service linked to my Alexa account and NOT my Sonos account
      6. disconnect Sonos One from LAN cable and place it where you want it (assuming you want to use it wirelessly).   Use the newer Sonos app to attach the Sonos One to a 2.4GHz wireless network.  Note:  although my Sonos One does NOT show up in the Sonos app after I attached it to my wireless network, the Amazon voice assistant works and I can control my smart home products AND listen to Spotify via the Sonos One.
      7. GOOD LUCK, y’all!
      glassy66
      Contributor I
      July 7, 2024

      All sorted signed out of amazon account deleted. Then connected alexa signed back into amazon account 

      Deviser
      Lyricist I
      July 7, 2024

      Hi All

      I understand all your points, and please don’t misunderstand me when I say that this issue is low priority, though I should perhaps have said relatively low - it’s just that many people are unable to even add their new products to their systems, set up new systems, or play music in any way on their Sonos systems. These issues are of critical priority, as I’m sure you all will understand, and they will be getting addressed first. 

      I have highlighted a post above that may help many of you:

      Workaround on Android

      Uninstall Amazon Shopping App. 

      Then try again to add Alexa

      The Sonos app will often try to log in to a service using the credentials used by an app from the service - in the case of Amazon, there are at least half a dozen apps that could be supplying this info. As @lmcgrath88 mentions, it seems likely that this is where the issue lies and forcing the use of a browser to log in to your Amazon account may well be key.

      We are working hard to identify and fix all the issues we can - I can only thank you for your patience so far.

      After someone else suggested to remove all alexa permissions for sonos I now habe some speakers with alexa enabled but unresponsive. Is there a workaround to remove alexa from a speaker? It does not let me register it again or remove it.

      Maybe it's less critical than other bugs. But what should be ultra critical for your company is to improve software quality and testing.

      Deviser
      Lyricist I
      July 7, 2024

      I read this entire thread . I deleted the Amazon shopping app and got farther but still no joy. 

      I got several bizarre errors trying to get Alexa to work. Including one that said "Error. 400 bad request" and another that said " sorry, there are no results for that. Page."

       

      I ended up replacing the Alexa app with the Google Assistant. The problem with that is whenever I use the Google Assistant password, my phone wakes up... That is not intended. 

       

      As a former information technology professional, I can only just imagine the spaghetti in this Sonos code. 

       

      Do you ever wonder why some companies make you agree that you will not sue them and only submit to binding arbitration? They know they don't have a case.

       

      MKPatrick
      Lyricist I
      July 10, 2024

      Workaround on Android 

       

      Uninstall Amazon Shopping App. 

      Then try again to add Alexa

      You, sir, are a life saver 

       

      Cheers

        mexit
        Lyricist I
        July 13, 2024

        Same issue ... the eternal spinning wheel once on the page where it says it's signing into Amazon ... it never completes

        HI, if you uninstall the amazon shopping app, then you will be able to set up alexa on your sonos products, then reinstall the shopping app. Worked for me, I hope it does for you 🙏 

        gracias, ya se me hacia que no lograba configurar alexa,  --- move 2

          glassy66
          Contributor I
          July 13, 2024

          Yeah all sorted now ,alexa is working .thank you 

          Scally
          Trending Lyricist I
          July 13, 2024

          I have just been able to add Alex voice to my speakers having read a reply on this thread.  Ever since the update on the sonos app I have had problems however I logged out of my Amazon account uninstaled the Amazon shopping app, disabled then enabled sonos in the Alexa skills.  Having done all that I was able to add Alexa voice to my speakers.🙂

            Tobypalm
            Lyricist I
            July 17, 2024

            Same issue ... the eternal spinning wheel once on the page where it says it's signing into Amazon ... it never completes

            HI, if you uninstall the amazon shopping app, then you will be able to set up alexa on your sonos products, then reinstall the shopping app. Worked for me, I hope it does for you 🙏 

            Fixed it for me. I wonder if the app is trying to launch an amazon app but then gets stuck if there are multiple amazon apps installed?

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