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Nico Sener
Contributor I
May 15, 2024
Question

cant sign in to amazon when adding alexa

  • May 15, 2024
  • 144 replies
  • 19629 views

In the new app, I go all the way until it says signing in to Amazon. It stays there eternally. Tried everything. Deleted data, cache, restarted system, factory settings, etc. I can't pass that step to add Amazon Alexa to my speakers. 

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    144 replies

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    Apthorburn
    Lyricist I
    July 17, 2024

    Same issue ... the eternal spinning wheel once on the page where it says it's signing into Amazon ... it never completes

    HI, if you uninstall the amazon shopping app, then you will be able to set up alexa on your sonos products, then reinstall the shopping app. Worked for me, I hope it does for you 🙏 

    Fixed it for me. I wonder if the app is trying to launch an amazon app but then gets stuck if there are multiple amazon apps installed?

    What an awesome post :) 

    After weeks of not being able to ask my sonos one questions and get nice answers it does appear that removing the Amazon Shopping app is the solution.

    Most annoying that you have to take a backward step to get things to work. 

    Come on sonos, get the finger out and fix the bug 😀

    briantcarr
    Lyricist I
    July 18, 2024

    Just remove Amazon Shopping App...done!

     

    Works!!!

    GregnDarla
    Lyricist I
    July 18, 2024

    Wow...same issue here but uninstalled the Amazon Shopping app and yes it worked to sign in to get Alexa working!  Thanks for this post as I was stumped after trying a lot of what the others did in this thread.  Took only two minutes once I uninstalled the Amazon Shopping app.  Thanks for posting this as I was about to return my Sonos Era 100!  

    68murph
    Lyricist I
    July 18, 2024

    Same, spent 45 mins to support a couple of weeks back going through settings etc. Then was told my issue would be escalated with my email being provided. Two weeks later went through the same checks only to be told try the app on another device or ios..... Why would I have several devices! Definately an android issue.... Got told no timescale for solution

    Sturgyuk
    Lyricist I
    July 19, 2024

    I never post - but had to on this occasion I had to - completely blew me away.

    Hours wasted.!

    Deleting Amazon Shopping app and then add voice assistant worked!!!

    Thank you to who ever found this out - spread the word.

    Dave

    68murph
    Lyricist I
    July 19, 2024

    I added Google assistant with no issues....... Is amazon linking it's shopping app to alexa and listening in...... Just saying 🤔

    Grossiter
    Lyricist I
    July 21, 2024

    I just spent several hours trying to resolve this issue. After 30 plus minutes in que for phone support and then 35th in que for chat I found this thread and the solution suggested...delete the Amazon shopping app, add Alexa to Sonos and reinstall the shopping app. Bingo, all is good again.

    Why is this not known by their support people? What support?

      Leonel017
      Lyricist I
      July 22, 2024

      Anyone can help me I can't sign in in the Amazon account to add alexa it was working perfectly before the update and now is all screwed up 

        Leonel017
        Lyricist I
        July 22, 2024

        I just spent several hours trying to resolve this issue. After 30 plus minutes in que for phone support and then 35th in que for chat I found this thread and the solution suggested...delete the Amazon shopping app, add Alexa to Sonos and reinstall the shopping app. Bingo, all is good again.

        Why is this not known by their support people? What support?

        Ggenius thanks a million 

        SixtySomething
        SixtySomething
        Lyricist I
        July 23, 2024

        I just spent several hours trying to resolve this issue. After 30 plus minutes in que for phone support and then 35th in que for chat I found this thread and the solution suggested...delete the Amazon shopping app, add Alexa to Sonos and reinstall the shopping app. Bingo, all is good again.

        Why is this not known by their support people? What support?

        Ditto.  Deleted Amazon shopping app on my phone, then I could add Alexa to my Sonos 1.  Had it for years and Alexa was working find but this morning it stopped.  Could not control the microphone on the Sonos 1.  Tried power changing, tried removing and readding and of course I could not add her back until I deleted the Amazon shopping app.

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