Contributor I

Question

cant sign in to amazon when adding alexa

Forum|Forum|2 years ago
May 15, 2024
144 replies
19629 views

In the new app, I go all the way until it says signing in to Amazon. It stays there eternally. Tried everything. Deleted data, cache, restarted system, factory settings, etc. I can't pass that step to add Amazon Alexa to my speakers.

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S

SimoneJfk

Lyricist I

I just spent several hours trying to resolve this issue. After 30 plus minutes in que for phone support and then 35th in que for chat I found this thread and the solution suggested...delete the Amazon shopping app, add Alexa to Sonos and reinstall the shopping app. Bingo, all is good again.

Why is this not known by their support people? What support?

Suser that working fine! Un'installazione amazon shopping app and after that I can login within Sonos App to Amazon Alexa and activate voce control. Great job Grossiter well done!

J

Jnehama

Lyricist I

I just spent several hours trying to resolve this issue. After 30 plus minutes in que for phone support and then 35th in que for chat I found this thread and the solution suggested...delete the Amazon shopping app, add Alexa to Sonos and reinstall the shopping app. Bingo, all is good again.

Why is this not known by their support people? What support?

Suser that working fine! Un'installazione amazon shopping app and after that I can login within Sonos App to Amazon Alexa and activate voce control. Great job Grossiter well done!

Thanks so much. Worked perfectly and saved me from having to call support tomorrow!

S

swharvey62

Lyricist I

If you have an Android device, delete the AMazon Shopping device and then try again. I was having the asme problem and it worked for me.

E

entdgc

Contributor I

Worked for me too! Thanks to the community...

J

Jerryk81

Lyricist II

Can we somehow get this answer to page 1?

As I was reading through the pages I was worried that there was no work around.

C

CameronH

Lyricist I

Same issue ... the eternal spinning wheel once on the page where it says it's signing into Amazon ... it never completes

HI, if you uninstall the amazon shopping app, then you will be able to set up alexa on your sonos products, then reinstall the shopping app. Worked for me, I hope it does for you 🙏

Brilliant - this worked flawlessly for me

D

Dannel

Lyricist I

I just spent several hours trying to resolve this issue. After 30 plus minutes in que for phone support and then 35th in que for chat I found this thread and the solution suggested...delete the Amazon shopping app, add Alexa to Sonos and reinstall the shopping app. Bingo, all is good again.

Why is this not known by their support people? What support?

Ugh, thanks. Don't have to feel ridiculous anymore and possibly returning these to Costco. Removing/deleting the shopping app totally worked!

H

Hebrewhammer598

Lyricist I

Same issue almost 2 months later nothing has changed still can't add Alexa guess your just boned if your an android user just as it's always been.

It's ok I use to sell Sonos at nfm and I told people if you have Android don't get it. So your losing customers by not fixing every over sight android has.

R

Rhonny

Prodigy III

Same issue almost 2 months later nothing has changed still can't add Alexa guess your just boned if your an android user just as it's always been.

It's ok I use to sell Sonos at nfm and I told people if you have Android don't get it. So your losing customers by not fixing every over sight android has.

Did you not try the fix that has sorted it for everyone else?

H

Hebrewhammer598

Lyricist I

Same issue almost 2 months later nothing has changed still can't add Alexa guess your just boned if your an android user just as it's always been.

It's ok I use to sell Sonos at nfm and I told people if you have Android don't get it. So your losing customers by not fixing every over sight android has.

Did you not try the fix that has sorted it for everyone else?

Sure did and it works still if apple doesn't have to "work around" why do I?

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