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rustyjambo
Contributor I
Oct 4, 2017 7:31 PM UTC
Answered

Can't sign into Sonos using my Amazon Account

Am trying to add the Sonos skill to the Amazon Alexa App on my iPhone but when I link the account and get the @Sign into Sonos using your Amazon Account" screen it is not recognising my Amazon password (which I know is correct). Also getting the same behaviour on my iMac using the Amazon Alexa App online. Have tried to reset my Amazon account password but still not working. Anyone any ideas?
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Keith N
Keith NAnswer
Sonos Staff
Oct 5, 2017 7:47 PM UTC
Hi there everybody.

First off, thank you for your patience on this. It seems there were some problems with latency between our service and Amazon Alexa. This should have been resolved, so please feel free to reply should you still have problems logging in.
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22 replies

Keith N
Keith N
Sonos Staff
Oct 4, 2017 8:54 PM UTC
Am trying to add the Sonos skill to the Amazon Alexa App on my iPhone but when I link the account and get the @Sign into Sonos using your Amazon Account" screen it is not recognising my Amazon password (which I know is correct). Also getting the same behaviour on my iMac using the Amazon Alexa App online. Have tried to reset my Amazon account password but still not working. Anyone any ideas?Hello there, rustyjambo:

Thanks for the heads up. Just to understand, when linking your Sonos account to the Amazon Alexa app, the Amazon Alexa app will say that the password is incorrect. Are you signing in with your Sonos account or with your Amazon account?

Thanks again for clarifying.
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rustyjamboAuthor
Contributor I
Oct 4, 2017 9:06 PM UTC
The Amazon Alexa app asks me to sign in with my Amazon account to link to Sonos. That appears to be the final step to link the two. Error message keeps saying password is incorrect.
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rustyjamboAuthor
Contributor I
Oct 4, 2017 9:12 PM UTC
I now can’t sign into the ios Amazon Alexa App - “Your password is incorrect” error shown.
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Nathan_15
Lyricist I
Oct 4, 2017 9:29 PM UTC
I have exactly the same problem. I have even tried resetting my Amazon password a few times. I also rang Amazon support but they seem clueless on how to solve it.
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mwhittington
Lyricist I
Oct 4, 2017 9:40 PM UTC
Also having the same problem reset passwords twice but still not working in uk maybe something to do with amazon.com servers and having a amazon.co.uk account
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ducktor76
Lyricist I
Oct 4, 2017 9:55 PM UTC
I have this problem too. Won’t accept my Amazon password - although I can log into amazon.com and .uk fine with this password within a browser
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maggiemabery
Lyricist I
Oct 4, 2017 10:13 PM UTC
I'm in the Alexa App and Sonos won't come up as a skill. Any way to resolve this? Everything is updated.
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Nathan_15
Lyricist I
Oct 4, 2017 11:27 PM UTC
I think the issue is that it is trying to log me into amazon.com rather than amazon.co.uk......
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    tdh
    Lyricist I
    Oct 5, 2017 12:58 AM UTC
    My Sonos username/password is not accepted by the Alexa app.
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    markcrobinson
    Lyricist I
    Oct 5, 2017 12:29 PM UTC
    Same issue for me - I know that my Amazon password is correct!
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