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Superjags
Contributor I
April 25, 2021
Answered

Can't enable Sonos Skill on Alexa and Microphone Light not working

  • April 25, 2021
  • 22 replies
  • 999 views

I just bought my first Sonos One and having real difficulty with it. The microphone will not light up and I cannot enable the Sonos skill in the Alexa app. In fact, the two problems seem to be related from what I’ve read. The light will not come on until the Sonos skill is enabled on Alexa. 

When I try to enable the skill, Alexa tells me I have to link the speaker to my Sonos account first, but I’ve already done that

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    Best answer by Superjags

    I just wanted to say thanks to everyone for helping me out. I managed to figure it out using various bits and pieces of this thread and it is working perfectly now

    22 replies

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    SuperjagsAuthor
    Contributor I
    April 25, 2021

    Roger that. Yes the device works with the Sonos and Spotify apps. It’s just the voice assistant that’s playing up. Can I just check what I’m looking for in the Sonos profile? Do I have to make sure it shows my location as the UK? I will follow all the steps you have suggested. Thanks for helping out. I appreciate it

    UKMedia
    UKMedia
    April 25, 2021

    Do I have to make sure it shows my location as the UK? 

    Yep. 😁

    Remember: Sometimes Red Wine helps :)
    SuperjagsAuthor
    Contributor I
    April 25, 2021

    Before I do this, can I just ask you one more question? I have a Spotify family premium subscription so there are four of us with our own Spotify accounts within the one subscription. Do I need to enable Alexa voice recognition for each of us or will it recognise multiple voices so I only need to enable it once (if you see what I mean)

    UKMedia
    UKMedia
    April 25, 2021

    Before I do this, can I just ask you one more question? I have a Spotify family premium subscription so there are four of us with our own Spotify accounts within the one subscription. Do I need to enable Alexa voice recognition for each of us or will it recognise multiple voices so I only need to enable it once (if you see what I mean)

     

    The linking of Sonos and Alexa is different from anything to do with Spotify. Have you added all four accounts to Sonos within the Sonos App?

    Remember: Sometimes Red Wine helps :)
    SuperjagsAuthor
    Contributor I
    April 25, 2021

    I didn’t know you had to do that. I didn’t realise you needed a Sonos account for every Spotify account. I will certainly do that. But what about Alexa? Do I need to set up a voice assistant for each of the four accounts? I think I need to remove all of the apps and start from scratch one person at a time

    UKMedia
    UKMedia
    April 25, 2021

    Please see this article for adding multiple accounts from the same music service: Using multiple accounts for the same music service | Sonos

    Remember: Sometimes Red Wine helps :)
    UKMedia
    UKMedia
    April 25, 2021

    Voice control is more difficult as the relationship between a Sonos Account and an Amazon Account must be 1:1.  I haven’t tried this but please see the following steps within Alexa:

    To add additional accounts, you'll need to login to alexa.amazon.com and head to Settings > Account > Household Profile. You can jump between them simply by saying "Alexa, switch profile".

    Remember: Sometimes Red Wine helps :)
    UKMedia
    UKMedia
    April 25, 2021

    This Spotify article may also help:

    Solved: FAMILY AND ECHO ALEXA - The Spotify Community

    Remember: Sometimes Red Wine helps :)
    SuperjagsAuthor
    Contributor I
    April 25, 2021

    Thanks both of you. This is all really helpful. I don’t think the voice control is important enough to set up separate accounts and profiles. My wife is the only one who is likely to use it. I’ve lost sight of the fact that the main problem is I can’t connect the device to Alexa. I need to look at those tips that were posted earlier and figure out how to fix it

    UKMedia
    UKMedia
    April 26, 2021

    Thanks both of you. This is all really helpful. I don’t think the voice control is important enough to set up separate accounts and profiles. My wife is the only one who is likely to use it. I’ve lost sight of the fact that the main problem is I can’t connect the device to Alexa. I need to look at those tips that were posted earlier and figure out how to fix it

    I’m confused now! If you don’t want voice control why do you need to connect to Alexa?  Are you mixing up a Spotify and Alexa issue?

    Remember: Sometimes Red Wine helps :)
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