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Superjags
Contributor I
April 25, 2021
Answered

Can't enable Sonos Skill on Alexa and Microphone Light not working

  • April 25, 2021
  • 22 replies
  • 999 views

I just bought my first Sonos One and having real difficulty with it. The microphone will not light up and I cannot enable the Sonos skill in the Alexa app. In fact, the two problems seem to be related from what I’ve read. The light will not come on until the Sonos skill is enabled on Alexa. 

When I try to enable the skill, Alexa tells me I have to link the speaker to my Sonos account first, but I’ve already done that

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    Best answer by Superjags

    I just wanted to say thanks to everyone for helping me out. I managed to figure it out using various bits and pieces of this thread and it is working perfectly now

    22 replies

    GuitarSuperstar
    Lead Maestro
    April 25, 2021

    Under the Sonos One settings under “Voice”, did you set up Alexa under “Add a Voice Assistant”?

    "Receive with simplicity everything that happens to you." - Rashi
    SuperjagsAuthor
    Contributor I
    April 25, 2021

    Yes. I get an error saying “there was a problem adding Alexa” or something like that and two options. Try again or use another account 

    GuitarSuperstar
    Lead Maestro
    April 25, 2021

    Try rebooting your phone and unplugging the One from power for about a minute. Then try setting up Alexa again.

    "Receive with simplicity everything that happens to you." - Rashi
    SuperjagsAuthor
    Contributor I
    April 25, 2021

    I’ve already unplugged the device and started all over again. It had no effect. I’ll try rebooting my iPad. I haven’t done that yet. I seem to be stuck in some sort of loop. I can’t add a voice assistant and when I try to enable the Sonos skill on the Alexa app to add the voice assistant, it tells me I have to connect the device to my Sonos account, but I’ve already done that. Next stop is to hit it with something large and heavy, which seems like the most satisfying option right now.

    UKMedia
    UKMedia
    April 25, 2021

    Can you also check your location in your profile on www.sonos.com and your device settings for your Sonos device within the Alexa App.

    Remember: Sometimes Red Wine helps :)
    SuperjagsAuthor
    Contributor I
    April 25, 2021

    Thanks for that. Yes I think location could be an issue, but I can’t pair the device with Alexa app so I can’t do what you’re suggesting 

    UKMedia
    UKMedia
    April 25, 2021

    Did you check your profile on www.sonos.com?

    Are you signing into the same Amazon account when trying to link your Sonos skill as you have logged into on your mobile device?

    What country are you in and registered on your Amazon account??

    Remember: Sometimes Red Wine helps :)
    UKMedia
    UKMedia
    April 25, 2021

    Note: Your profile on sonos.com can be different to that of your profile on the community. :)

    Remember: Sometimes Red Wine helps :)
    SuperjagsAuthor
    Contributor I
    April 25, 2021

    Thanks. I will check that. I’m in the UK. The problem occurs when try to add a voice assistant on Sonos. I am guided to the Amazon log in page and that is when I get the error message “there is a problem connecting to Alexa” I tried to get round it by enabling the Sonos skill in the Alexa app but I then get another message telling me to connect the device to my Sonos account, but I’ve already done that. I can’t see a way round it

    UKMedia
    UKMedia
    April 25, 2021

    Thanks. I will check that. I’m in the UK. The problem occurs when try to add a voice assistant on Sonos. I am guided to the Amazon log in page and that is when I get the error message “there is a problem connecting to Alexa” I tried to get round it by enabling the Sonos skill in the Alexa app but I then get another message telling me to connect the device to my Sonos account, but I’ve already done that. I can’t see a way round it

    Okay.  Is the device working correctly from the Sonos App?

    If Yes and your Sonos profile address is correct, then please logout of all Amazon related apps on your device and power down your Sonos Device for 2-3 mins.  Then open the Alexa App and add the Sonos skill - let us know how that works.

    Remember: Sometimes Red Wine helps :)
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