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Disco Stu
Contributor I
Aug 3, 2019 2:42 PM UTC
Answered

Alexa will not stop playing or pause

I have a Sonos Beam in my living room in a group with two Gen 1 Sonos One speakers and a Sonos Sub. I have had Alexa enabled since I initially setup this system.

All had been working well but suddenly, Alexa will not stop or pause playing by voice command. I can say "Alexa, play NPR" and it will respond properly. I can say "Alex Louder" and "Alex Lower" and the volume will adjust. But when I say "Alexa Stop" (which is what I've been saying since day one) or "Alexa Pause" it will simply make the command chime and keep playing.

Also, the Beam is working properly but in the Sonos app, I don't specifically see the Beam listed as a speaker. I think it might simply be labeled "Living Room?" I'm not sure if I should see the Beam specifically?

I tried to remove Alexa and reactivate it but I got completely confused and I'm not sure what I accomplished.

I'm now back to square one, with the same symptoms as described above.

I have an Echo Dot in another room that responds normally to Stop and Pause commands.
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      UKMedia
      UKMediaAnswer
      Aug 4, 2019 8:10 AM UTC
      Best option first is to Disable the Sonos Skill and then Enable it again in the Alexa App. If the problem persists, please power down the Beam for 5 secs and then power back on.

      If the second option works, I suggest that you open the settings web page for your router and reserve the IP address for your Sonos devices. (I normally reserve the range 192.168.0.200 and above for my Sonos devices.)
      Remember: Sometimes Red Wine helps :)
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      94 replies

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      Chris Morgs
      Lyricist II
      Sep 26, 2019 2:48 AM UTC
      “Alexa stop“ just starting working for me again today. I haven’t changed anything!
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      albaneze
      Lyricist I
      Sep 27, 2019 5:42 PM UTC
      I have the same problem. alexa is not skiping songs.
      very frustrating
      Translate
        jhcovert
        Contributor I
        Oct 25, 2019 3:09 PM UTC

        Having the same issue - appeared out of nowhere. 
         

        “Alexa Cancel” does NOT work for me, nor does “Alexa Stop” or “Alexa Pause”, but “Alexa Pause MUSIC” or “Alexa Stop MUSIC” does work. 
         

        Maddening how things that once worked flawlessly can seemingly spontaneously malfunction. 

        Translate
        Gryphaea
        Avid Contributor I
        Oct 26, 2019 1:19 PM UTC

        Same problem, with my Sonos 1. Can’t find any command to stop/pause/cancel, so have to do so via the Sonos App

        Translate
          UKMedia
          UKMedia
          Nov 1, 2019 8:22 AM UTC

          The first thing to do is Disable then Enable the Sonos Skill within the Alexa App.  Can you confirm if the issue persists after you have tried this?

          Translate
          Remember: Sometimes Red Wine helps :)
            Gryphaea
            Avid Contributor I
            Nov 1, 2019 8:53 AM UTC

            Yes, raised a ticket with technical support and this is now resolved. Deactivated the skill after removing Alexa from the Sonos One. Reenabled both and it now workd

            Translate
            Simon Staveley
            Trending Lyricist I
            Nov 23, 2019 10:49 PM UTC

            Yes, raised a ticket with technical support and this is now resolved. Deactivated the skill after removing Alexa from the Sonos One. Reenabled both and it now workd

            I’m having similar problem - playing a playlist from Apple Music on my Sonos One and it won’t respond to anything; tried pause, stop, set volume to 1, turn it down, turn it up... 

            please confirm which technical support you raised this with? Sonos or Alexa? 
            I will do the same and post any updates I get. 

            Translate
              Gryphaea
              Avid Contributor I
              Nov 24, 2019 6:47 AM UTC

              Yes, raised a ticket with technical support and this is now resolved. Deactivated the skill after removing Alexa from the Sonos One. Reenabled both and it now workd

              I’m having similar problem - playing a playlist from Apple Music on my Sonos One and it won’t respond to anything; tried pause, stop, set volume to 1, turn it down, turn it up... 

              please confirm which technical support you raised this with? Sonos or Alexa? 
              I will do the same and post any updates I get. 

              It was with Sonos

              Translate
              FrenchMetalMonkey
              Lyricist III
              Nov 30, 2019 3:33 PM UTC

              I’ve got the exact same problem. It used to work though, but all of a sudden Alexa is not stopping anymore. I tried “stop”, “pause”, “cancel” with and without room names: it just won’t work. I’ve received a new One and set it up in the dining room: it doesn’t work either. The beam attached to the TV also acts weird: it stops when I switch the TV off, but then starts playing the TV sound (with the TV off) 5 seconds later.

               

              I tried all sorts of stuff: removing Alexa from all my Ones and from the Beam, deactivating the skill, etc. Still doesn’t work...

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              UKMedia
              UKMedia
              Nov 30, 2019 3:57 PM UTC

              Hi 

               

              Can you open the Sonos App>Settings>Services>Amazon Alexa and then select each product in turn and remove Alexa.  Power down each device and then repeat add this time add Alexa to each device.  Let us know how you get on.

              Translate
              Remember: Sometimes Red Wine helps :)
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