Alexa will not stop playing or pause

Forum|Forum|7 years ago
August 3, 2019
94 replies
27141 views

I have a Sonos Beam in my living room in a group with two Gen 1 Sonos One speakers and a Sonos Sub. I have had Alexa enabled since I initially setup this system.

All had been working well but suddenly, Alexa will not stop or pause playing by voice command. I can say "Alexa, play NPR" and it will respond properly. I can say "Alex Louder" and "Alex Lower" and the volume will adjust. But when I say "Alexa Stop" (which is what I've been saying since day one) or "Alexa Pause" it will simply make the command chime and keep playing.

Also, the Beam is working properly but in the Sonos app, I don't specifically see the Beam listed as a speaker. I think it might simply be labeled "Living Room?" I'm not sure if I should see the Beam specifically?

I tried to remove Alexa and reactivate it but I got completely confused and I'm not sure what I accomplished.

I'm now back to square one, with the same symptoms as described above.

I have an Echo Dot in another room that responds normally to Stop and Pause commands.

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Best answer by UKMedia

Best option first is to Disable the Sonos Skill and then Enable it again in the Alexa App. If the problem persists, please power down the Beam for 5 secs and then power back on.

If the second option works, I suggest that you open the settings web page for your router and reserve the IP address for your Sonos devices. (I normally reserve the range 192.168.0.200 and above for my Sonos devices.)

Show previous replies

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FrenchMetalMonkey

Lyricist III

Using the Sonos app on my iPhone, I went into Settings/Services/Voice and removed Alexa from all devices. I powered off my 3 One’s (2 of them are paired), my Beam and 2 Play:1’s paired for 5:1, my Bridge and my Connect. I closed the app, powered on all the devices, opened the app and added Alexa back to the Beam, the paired One’s and the other One. And … it still doesn’t work.

UKMedia

Hmmm. If you ask Alexa, what is the time? Does she answer correctly?

Remember: Sometimes Red Wine helps :)

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FrenchMetalMonkey

Lyricist III

Yes

UKMedia

I wonder if this is a duplicate IP address issue. Can you power down these devices, allowing to boot before moving to the next:

- Router

- Any wired network devices

- Any wired Sonos devices

- Any other Sonos devices

- All other network attached devices.

Remember: Sometimes Red Wine helps :)

F

FrenchMetalMonkey

Lyricist III

My Sonos Bridge is wired to the router via ethernet. All other Sonos devices are wireless into the Bridge (i.e. if I switch the Bridge off, they cannot be accessed).

All Sonos devices have a static IP address going from 192.168.1.200 to 192.168.1.207.

I’ve switched off router and Sonos devices, then back on one at a time, starting with the router, then the Bridge, Connect, Beam, 2 Sonos Play:1’s, 3 Sonos One’s. They all come up with their own IP address as expected.

… And “Alexa, stop” still doesn’t work.