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Disco Stu
Contributor I
August 3, 2019
Answered

Alexa will not stop playing or pause

  • August 3, 2019
  • 94 replies
  • 27141 views
I have a Sonos Beam in my living room in a group with two Gen 1 Sonos One speakers and a Sonos Sub. I have had Alexa enabled since I initially setup this system.

All had been working well but suddenly, Alexa will not stop or pause playing by voice command. I can say "Alexa, play NPR" and it will respond properly. I can say "Alex Louder" and "Alex Lower" and the volume will adjust. But when I say "Alexa Stop" (which is what I've been saying since day one) or "Alexa Pause" it will simply make the command chime and keep playing.

Also, the Beam is working properly but in the Sonos app, I don't specifically see the Beam listed as a speaker. I think it might simply be labeled "Living Room?" I'm not sure if I should see the Beam specifically?

I tried to remove Alexa and reactivate it but I got completely confused and I'm not sure what I accomplished.

I'm now back to square one, with the same symptoms as described above.

I have an Echo Dot in another room that responds normally to Stop and Pause commands.
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      Best answer by UKMedia
      Best option first is to Disable the Sonos Skill and then Enable it again in the Alexa App. If the problem persists, please power down the Beam for 5 secs and then power back on.

      If the second option works, I suggest that you open the settings web page for your router and reserve the IP address for your Sonos devices. (I normally reserve the range 192.168.0.200 and above for my Sonos devices.)

      94 replies

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      Stueyg
      Contributor I
      September 22, 2019
      Exactly the same here on all my Sonos 1’s playing from Apple Music or radio stations, ‘pause’ and ‘stop’ commands do nothing. ‘Cancel’ however stops the music and ‘Resume’ also works.

      Needs a fix ASAP...
        scotty011
        Contributor I
        September 23, 2019
        Identical problem using Alexa (via sonos and via echo) to control spotify. So strange!
        scotty011
        Contributor I
        September 23, 2019
        The workaround of "alexa cancel" to pause works for me 🙂
          tomdu1979
          Lyricist I
          September 23, 2019
          I too have this same issue. Started this week after working fine for months. Alexa pause and stop commands no longer work for Spotify on Sonos One. Did anyone successfully fix?
          Anonymous
          September 23, 2019
          I also have this issue and it start about a week ago.
          I have tried removing Alexa from Sonos and readding it, a power cycle and also disabling the Sonos skill from the Alexa app and readding it.
          Im glad to see it's not just an issue I have. Strength in numbers and all that. I just hope it's fixed soon!!
          I also noticed that when this issue started they way in which Alexa changed the volume changed. So previously I used to say "Alexa volume down\up 5 or 10 or 20" and it would change a little. Now where I would normally say 5 if I just say 1 or 2 it changes to roughly the same volume
          Thankfully the "Alexa Cancel" command mentioned by Chris ⬇️⬇️ is a wonderfully easy work around.
          I also have this problem which only started about a week ago. I can stop anything played from the radio app but not Spotify.

          However if if I say “Alexa Cancel” then this does work and stops the music.

          I experimented with an Alexa device on a different account that is not linked to Sonos. Everything there works fine so it is definitely a Sonos skill issue.
          Anonymous
          September 23, 2019
          I also just did the diagnostic report as mentioned above with ref 923158816
          Thanks
          Atheoni
          Lyricist I
          September 24, 2019
          I am having the same issue when using Alexa to play Spotify on my Sonos 1 Speakers.
          I have six speakers.

          "I can't skip to the next song"

          Happens on playlists and albums. Will work for the first few minutes but then after a couple of songs have played, she can no longer skip to the next song.

          This happens on individual speakers and on speaker groups.
            Tasman64
            Lyricist I
            September 24, 2019
            Same problem
              Stueyg
              Contributor I
              September 25, 2019
              All seems like it’s working again now. Yay!
              Anonymous
              September 25, 2019
              All seems like it’s working again now. Yay!
              Yep it seems mine is also.
              Alexa now no longer accepts cancel to stop the music but it does now accept stop instead.
              Id love to know what caused the issue
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