Skip to main content
dynAdZ
Contributor I
October 1, 2020
Answered

Alexa volume issue since 12.1

  • October 1, 2020
  • 131 replies
  • 10277 views

Hi folks,

I’m experiencing issues related to the volume of Alexa since the Sonos update to 12.1. I’m using a surround setup with one Sonos Beam and two Sonos Play:1 in my living room. Since a few years, the Alexa response volume was just static and not related to the music volume set by Sonos. This was a good thing because you could listen to music in very low volume while you could talk to Alexa and get a normal, relatively loud response.

Since 12.1, the Alexa volume seems to be related to the overall speaker volume. Now when the volume is set maybe between 1-20%, it is just impossible for me to communicate with Alexa because her responses are extremely quiet. I can only start to understand her again when the volume slider is maybe at 25-30% or higher, but then of course the music is also proportional louder, which is not good.

Is there any way to set the Alexa volume independent of the music volume?

Thank you very much in advance.

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
    Best answer by nabheet

    Well I have an interesting update. I am not sure but the I may have accidentally fixed my Sonos Beam Alexa volume issue. 
     

    I am not sure what exactly fixed the issue but I had made quite a few changes. I started with enabling Trueplay in the Sonos app. Then set the treble/base/midrange volume to maximum values in the Alexa App → devices → [sonos speaker], then changed it back. I also enabled the loudness radio button in the EQ setting in Sonos App. Then I had also changed the speaker in the Alexa App for the Sonos speaker from Built-in to itself, basically the name that Alexa thinks it has. And then changed it back. 
     

    I don’t know how to validate my changes as I think my Sonos Beam is working fine currently. Both my TV volume and Alexa volume seem to be in the same range. 
     

    also, forgot to mention that my TV is really old so I have used the included Fiber Optic output sound to HDMI adapter. 

     

    Hoping this will help someone else or invalidated. 

    131 replies

    Show previous replies
    Trueunborn
    Lyricist I
    April 17, 2021

    Same here, I am glad I found this thread, I began to think I was going crazy because it was all good fait a long time and some months ago, it was all broken and alexa is way to low… now I know it was Sonos fault. Please fix!!!! Alexa is unusable, as simple as that.

    Basile83
    Lyricist II
    April 22, 2021

    I agree. Both using the same volume is ridiculous

    Please get this fixed

    Roberteve
    Lyricist III
    April 22, 2021

    I've the same issue going on 6 months. I have this issue on 4 speakers very frustrating with the lack of help from sonos. 

    no.nonsense
    Contributor I
    April 24, 2021

    Same issue with my Beam. I guess Sonos doesn’t care about these complaints or fixing the issue.

    HarryTheB
    Trending Lyricist I
    May 1, 2021

    Come on Sonos. I paid a lot of money for my Arc. I expect it to be working properly - including Alexa!

    Sonosser
    Contributor I
    May 13, 2021

    Seems to be finally fixed with latest Sonos Firmware Update installed yesterday!!! :sunglasses:

    Doodlleus
    Lyricist I
    May 16, 2021

    I have version 13.1 and it's certainly NOT fixed. Is there another version since then? Also, when you say fixed, how? Is there a separate volume slider now, or a minimum volume like before? Because I see none of that

      etchasketch
      Lyricist II
      May 30, 2021

      Inaudible Alexa is not fixed for me by most recent firmware update.
       

      Alexa, play “Dream On”. 

        D1360
        Lyricist I
        June 9, 2021

        The same problem here. I spend a lot of money to deal with this simple software issue that can be solve and Sonos do nothing about it. Waiting for this to get fix.

          Dreadnatty
          Lyricist III
          June 16, 2021

          Same issue here. Just purchased a Beam and part if the reason is that it had the Alexa built in. I cannkt hear the Alexa when listening to the TV at an acceptable sound level. In order to here Alexa, I’d have to have the volume EXTRMELY high which basically makes the ALEXA useless. Its insane that there is no way to have different levels of volume for Alexa AND TV. Im furious and feel like ive been taken advantage of. Get your software developers to fix this problem SONOS.

          Show more replies
          Terms & ConditionsAccessibility statement