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dynAdZ
Contributor I
Oct 1, 2020 6:52 AM UTC
Answered

Alexa volume issue since 12.1

Hi folks,

I’m experiencing issues related to the volume of Alexa since the Sonos update to 12.1. I’m using a surround setup with one Sonos Beam and two Sonos Play:1 in my living room. Since a few years, the Alexa response volume was just static and not related to the music volume set by Sonos. This was a good thing because you could listen to music in very low volume while you could talk to Alexa and get a normal, relatively loud response.

Since 12.1, the Alexa volume seems to be related to the overall speaker volume. Now when the volume is set maybe between 1-20%, it is just impossible for me to communicate with Alexa because her responses are extremely quiet. I can only start to understand her again when the volume slider is maybe at 25-30% or higher, but then of course the music is also proportional louder, which is not good.

Is there any way to set the Alexa volume independent of the music volume?

Thank you very much in advance.

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    nabheetAnswer
    Lyricist II
    Dec 28, 2020 3:57 AM UTC

    Well I have an interesting update. I am not sure but the I may have accidentally fixed my Sonos Beam Alexa volume issue. 
     

    I am not sure what exactly fixed the issue but I had made quite a few changes. I started with enabling Trueplay in the Sonos app. Then set the treble/base/midrange volume to maximum values in the Alexa App → devices → [sonos speaker], then changed it back. I also enabled the loudness radio button in the EQ setting in Sonos App. Then I had also changed the speaker in the Alexa App for the Sonos speaker from Built-in to itself, basically the name that Alexa thinks it has. And then changed it back. 
     

    I don’t know how to validate my changes as I think my Sonos Beam is working fine currently. Both my TV volume and Alexa volume seem to be in the same range. 
     

    also, forgot to mention that my TV is really old so I have used the included Fiber Optic output sound to HDMI adapter. 

     

    Hoping this will help someone else or invalidated. 

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    131 replies

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    Fez33
    Fez33
    Trending Lyricist II
    Jun 25, 2021 11:36 AM UTC

    Please please every time you find a problem please contact sonos and inundate them with problems

    536032830 diagnostic report

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      Dartran
      Lyricist III
      Jul 9, 2021 2:19 PM UTC

      Checking in 7 months later and I see there is still no fix for this.  Very frustrating to say the least.

      Translate
      1x ARC, 2x ERA300, 4x ONE, 2x ONE SL, 1x Beam, 1x ROAM
      Dreadnatty
      Lyricist III
      Jul 9, 2021 2:25 PM UTC

      Checking in 7 months later and I see there is still no fix for this.  Very frustrating to say the least.

      It’s absolutely disgraceful. It’s probably a relatively easy fix and just silence from Sonis support.

      Translate
      Fez33
      Fez33
      Trending Lyricist II
      Jul 9, 2021 4:52 PM UTC

      Keep complaining  and sending in diagnostic reports

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        Dreadnatty
        Lyricist III
        Jul 9, 2021 4:54 PM UTC

        Keep complaining  and sending in diagnostic reports

        Do you have a link to where I can formally complain? Im not sure I did it in the proper place. I did call up and speak to somebody.

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        Fez33
        Fez33
        Trending Lyricist II
        Jul 9, 2021 4:55 PM UTC

        Only on the app diagnostic report 

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        Mayhew132
        Mayhew132
        Trending Lyricist II
        Jul 21, 2021 7:58 PM UTC

        Very disappointed to see that this still hasn’t been resolved - I’ve just set up the pair of Sonos One’s as rear surrounds on my Playbar and found the voice on Alexa to be very quiet when compared to the TV :(

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          Dreadnatty
          Lyricist III
          Jul 21, 2021 8:36 PM UTC

          Very disappointed to see that this still hasn’t been resolved - I’ve just set up the pair of Sonos One’s as rear surrounds on my Playbar and found the voice on Alexa to be very quiet when compared to the TV :(

          100% spot on….it has to be a relatively easy software fix. Im very disappointed.

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            Piyushjoshi
            Lyricist I
            Aug 2, 2021 1:24 PM UTC

            I got my sonos one today and finding that the Alexa voice volume is very high, in comparison to the sonos volume. It is an inconvenience to hear alexa sound at night.

             

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            Dreadnatty
            Lyricist III
            Aug 9, 2021 3:37 PM UTC

            Still nothing from Sonos engineers. How there is no seperate volume for Alexa and Speaker volume is mind boggling. At my current TV listening levels I cannot hear Alexa at all. Its USELESS. CREATE SEPERATE VOLUME PLEASE!

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