Alexa volume issue since 12.1

Forum|Forum|6 years ago
October 1, 2020
131 replies
10277 views

Hi folks,

I’m experiencing issues related to the volume of Alexa since the Sonos update to 12.1. I’m using a surround setup with one Sonos Beam and two Sonos Play:1 in my living room. Since a few years, the Alexa response volume was just static and not related to the music volume set by Sonos. This was a good thing because you could listen to music in very low volume while you could talk to Alexa and get a normal, relatively loud response.

Since 12.1, the Alexa volume seems to be related to the overall speaker volume. Now when the volume is set maybe between 1-20%, it is just impossible for me to communicate with Alexa because her responses are extremely quiet. I can only start to understand her again when the volume slider is maybe at 25-30% or higher, but then of course the music is also proportional louder, which is not good.

Is there any way to set the Alexa volume independent of the music volume?

Thank you very much in advance.

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Best answer by nabheet

Well I have an interesting update. I am not sure but the I may have accidentally fixed my Sonos Beam Alexa volume issue.

I am not sure what exactly fixed the issue but I had made quite a few changes. I started with enabling Trueplay in the Sonos app. Then set the treble/base/midrange volume to maximum values in the Alexa App → devices → [sonos speaker], then changed it back. I also enabled the loudness radio button in the EQ setting in Sonos App. Then I had also changed the speaker in the Alexa App for the Sonos speaker from Built-in to itself, basically the name that Alexa thinks it has. And then changed it back.

I don’t know how to validate my changes as I think my Sonos Beam is working fine currently. Both my TV volume and Alexa volume seem to be in the same range.

also, forgot to mention that my TV is really old so I have used the included Fiber Optic output sound to HDMI adapter.

Hoping this will help someone else or invalidated.

Show previous replies

C

Camochick

Lyricist I

An update should be done, this is unacceptable. We should be able to set alexa volume independently. Also verry disappointed with the volume...

M

mskys

Contributor I

I have the same issue, I tend to listen to music very low around my apartment so it doesn’t bother my neighbors and now I can no longer reasonably hear Alexa’s responses. Makes the use of my 8 Sonos speakers not worth it! The volume issue needs to be fixed and better yet an independent control for Alexa volume vs. music volume is critical. I want music to be low so people can talk comfortably, but Alexa to be loud enough to hear from 5-10 feet away. This is not currently possible and makes my huge investment into Sonos pretty worthless. Not to mention that amount of Spotify syncing issues they’ve had for years and never been resolved. If this isn’t fixed before HomePods play Spotify through voice commands, I’m going to sell my Sonos and move over to Apple’s speaker ecosystem. I already have one HomePod mini to get a feel for using it and the microphones on it are much better than the Sonos One for across the room requests, and the voice vs. music volume isn’t an issue.

W

w3948304

Lyricist I

I’ll also report that Alexa’s audio is way too low when using my Sonos Beam. The Beam is connected via HDMI to my television and if I raise the volume to hear Alexa’s replies, the TV volume becomes unbearably loud.

M

MySoundSystem

Lyricist II

Same problem here in a pair of Sonos Moves.

Volume of Alexa voice is so low that you cannot use it.

The original Echo speaker that was replaced by the Sonos Move used to handle this issue perfectly. My upgrade to a Move is really a downgrade in functionality.

This should be so simple to fix.

(i own lots of Sonos equipment [21 items] and I own the stock. So I say as a big customer and owner of the company - fix it!!!)

pcmike

Lyricist I

Signed up to say that I’ve having the same issue. I purchased an Amp a couple days ago and it works great for powering two floor standing klipsch speakers in my bedroom, so I figured I’d get two Ones to get some surround sound easily enough and be able to replace my google home and echo dot. I’ve been running into all sorts of issues… first google assistant only works on the left speaker (supposedly by design, no clue why), second google assistant cannot play Apple Music on Sonos (what? Why not, it works on every other google assistant speaker?), so… I switched to Alexa and I finally get Apple Music (podcasts is another issue) but just this evening when I go to watch TV at a reasonable level and happen to ask Alexa a question I can’t even hear the response. So basically BOTH voice assistants are unusable! I’m well within my return period and unfortunately I’d this is not rectified before that period is up… I’ll be returning these speakers. At such a premium price, basic functionality should be working!

C

Cotti

Lyricist I

I’m having the exact same issue I can barely hear Alexa since a recent update it’s basically unusable right now.

S

Stefan Tsvyatkov

Lyricist I

I am using two Ones and Move. I prefer listening on low volumes and this issue is very annoying. Please add separate Alexa volume slider in the Sonos app.