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alexa voice assistant is too energetic.

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Since yesterday!?, the alexa voice assistant on the sonos device is louder.
Even with the sonos volume set to 1, alexa announces loudly.
The music volume can be changed as before from the app or alexa.
This has occurred on several of my sonos devices and not on the amazon device.
Also, this event is not cured by unlinking or signing out/in between sonos and amazon.

Is there a solution?

Am I the only one experiencing this?

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Corry PAnswer

Sonos Staff

Hi @payapaya et al

Welcome to the Sonos Community!

Thanks for flagging. We are currently investigating reports of Alexa and Google Assistant being too loud as compared to the volume of the speaker.

We don’t have an estimate for when a fix will be made available, but I will update this thread when it is. In the meantime, you can cease troubleshooting.

Thank you for your patience.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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Markybug

Contributor I

When people say fixed in that as in when you raise music volume , Alexa volume doesn’t change ??

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sninja11

Lyricist II

When people say fixed in that as in when you raise music volume , Alexa volume doesn’t change ??

I don’t know about that, but the main speaker in question which I had the problem with rarely goes above volume 3 or 4, so by comparison Alexa shouting at me was noticeably loud. She’s no longer that loud and much closer to the volume I remember she used to be at.

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Markybug

Contributor I

Looking through other threads I am staggered to read this has been a ongoing issue for at least 5 years on various devices 😂

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BobbyZSD

Contributor I

It’s not fixed for me yet!

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Tomas1

Contributor I

Looking through other threads I am staggered to read this has been a ongoing issue for at least 5 years on various devices 😂

Why would you make automated pre-release tests when you can deploy straight to production...

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106rallye

Looking through other threads I am staggered to read this has been a ongoing issue for at least 5 years on various devices 😂

That is not the problem this thread is about, I think.

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Markybug

Contributor I

It’s strange that the recent app update has fixed it for some but not all ?

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Williammurray

Contributor I

Alexa….play blah by blah…..HERE IS BLAH BY BLAH! Oh my days! The voice control response is way too loud by a long shot and has me scrabbling for the volume control and my heart beating out my chest! Please fix this Sonos. I’ve almost gotten to like my speakers again but this is crazy and not only wakes up the house but gives me a terrible fright every time!!!! It’s like a friend that only shouts at you…not pleasant.

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payapayaAuthor

Trending Lyricist I

Hi @Corry P
How is the situation after that?
There are only a few days left this year, and it is sad that there is no official response information.
We are not expecting any new features, but rather a restoration to the situation where we have been able to use the system, so we would like to know at least the status of the response and the schedule.

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BobbyZSD

Contributor I

I’ve decided to give up and buy an Alexa device and turn off Alexa from my Sonos system. It’s just too loud and wakes my day sleeper up every time I try to use it.

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