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Longtime Sonos user
Contributor I
October 14, 2017
Answered

Alexa starts playing music on her own, thru Sonos hours after I've gone to bed

  • October 14, 2017
  • 30 replies
  • 7372 views
Seems like the last album I asked Alexa to play will occasionally start playing through the speakers it was last playing or grouped to. Last night at about 3am after falling asleep downstairs, the living room Sonos starts blaring Tom Petty in concert. Kind of groggy I search my memory for how to turn it off thru Alexa, only to find out it was also blaring outside on the patio. Again, I told Alexa to turn off the patio speakers. This morning my wife told me as I got out of the shower, "why is Tom Petty playing outside on the patio". Apparently It started up again.

Another problem I've been having is the music volume of selections I have asked Alexa to play through Sonos speakers turns way down, then back to it's normal volume, several times while playing. Not all the time, just occasionally.

I realize we are on version 1.0 and I'm delighted with the work that's being done. Just reporting some bugs.
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Best answer by Ryan S
Hey guys, this shouldn't happen, though I have seen the odd Alexa command get stalled out in the servers that winds up going through after a while. That hasn't happened since very early versions of the beta.

To start with, check for updates and get to the latest Sonos version, 8.1. Then, if this comes up again, can you submit a diagnostic and let us know the number? We'll take a look.

Also, there's a chance the music is getting restarted another way, such as the play/pause button being pressed on the player, or a controller triggering the play.

30 replies

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professor_squishy
professor_squishy
Contributor I
March 21, 2018
Let me add my name to the chorus. I bought 2 Sonos One's for my girlfriend and she is having the same issues. After the first couple of times, I deleted and reconfigured everything from scratch (on both the Sonos and Alexa sides). But that hasn't solve the problem. It usually happens in the middle of the night - i.e. the worst possible time. She now leaves them unplugged and is basically ready to throw them off the balcony. 😞
    Mystiko
    Lyricist III
    April 5, 2018
    Ok I signed up specifically to also say I encountered this last night... I have 2 Sonos 1 devices in the living area, both play in sync together and are controlled by Alexa. I was listening to music through them a few hours prior to going to bed.

    At just a few seconds prior to 11pm they turned themselves back on and started playing by themselves. It wasn’t until gone 3am that I woke up and turned them off - I feel sorry for my neighbours!

    Both run firmware 8.4, and I have looked at my Alexa history and can confirm that she was not receiving any commands throughout this period - we were asleep after all!

    Diagnostic report sent to Sonos around 11 hrs after they auto turned on, confirmation 629094848.

    Hope this helps resolve this bug!
      Chris
      Chris
      Lead Maestro
      April 5, 2018
      Hopefully Sonos will get back soon on what initiated the playing.

      Biggest culprit normally - cats! Do you have a cat. They love messing with Sonos speakers for some reason.
      Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
      Mystiko
      Lyricist III
      April 5, 2018
      Nope, no cats. Nothing could have accidentally pressed the button and we were asleep!
      Chris
      Chris
      Lead Maestro
      April 5, 2018
      Hey I always check - mysteriously surprising how often it is a cat!

      Hopefully Sonos picks up on your diagnostic this morning - they will be able to see where the play trigger came from.
      Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
      Mystiko
      Lyricist III
      April 5, 2018
      I’d rather it was a cat with attitude, as I’m sure the Sonos developers wish it was too! Seems like it could well just be a massive delay on the play trigger from Alexa. Perhaps Sonos/Amazon should be time stamping the triggers and using these to ignore any triggers received after X period from when they were sent. Probably the easiest fix for sure...
      Chris
      Chris
      Lead Maestro
      April 5, 2018
      You never should have said "Alexa wake me up abruptly in the middle of the night tonight"
      Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
        Edward R
        Edward R
        Retired Sonos Staff
        April 5, 2018
        Ok I signed up specifically to also say I encountered this last night... I have 2 Sonos 1 devices in the living area, both play in sync together and are controlled by Alexa. I was listening to music through them a few hours prior to going to bed.

        At just a few seconds prior to 11pm they turned themselves back on and started playing by themselves. It wasn’t until gone 3am that I woke up and turned them off - I feel sorry for my neighbours!

        Both run firmware 8.4, and I have looked at my Alexa history and can confirm that she was not receiving any commands throughout this period - we were asleep after all!

        Diagnostic report sent to Sonos around 11 hrs after they auto turned on, confirmation 629094848.

        Hope this helps resolve this bug!

        Hi, Mystiko. Thanks for providing the diagnostic. Unfortunately, it came up blank. Can you please reboot your router, then attempt to submit a diagnostic once again and respond with the confirmation number? Please don't reboot your Sonos speakers. Many thanks in advance.
        Try searching our articles for help with your question: https://www.sonos.com/en/support
        Mystiko
        Lyricist III
        April 5, 2018
        Done. Try this one. 1537661716
        Keith N
        Keith N
        Sonos Staff
        April 5, 2018
        Thanks for the submission, Mystiko. This one seemed to come up blank as well. Usually, this points to a problem getting data to and from Sonos. The best course of action at this point would be to give our support technicians a call to troubleshoot this in real time. They are able to take a closer look at what is happening to the data with the help of a remote session.

        Thanks!
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