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Longtime Sonos user
Contributor I
October 14, 2017
Answered

Alexa starts playing music on her own, thru Sonos hours after I've gone to bed

  • October 14, 2017
  • 30 replies
  • 7372 views
Seems like the last album I asked Alexa to play will occasionally start playing through the speakers it was last playing or grouped to. Last night at about 3am after falling asleep downstairs, the living room Sonos starts blaring Tom Petty in concert. Kind of groggy I search my memory for how to turn it off thru Alexa, only to find out it was also blaring outside on the patio. Again, I told Alexa to turn off the patio speakers. This morning my wife told me as I got out of the shower, "why is Tom Petty playing outside on the patio". Apparently It started up again.

Another problem I've been having is the music volume of selections I have asked Alexa to play through Sonos speakers turns way down, then back to it's normal volume, several times while playing. Not all the time, just occasionally.

I realize we are on version 1.0 and I'm delighted with the work that's being done. Just reporting some bugs.
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Best answer by Ryan S
Hey guys, this shouldn't happen, though I have seen the odd Alexa command get stalled out in the servers that winds up going through after a while. That hasn't happened since very early versions of the beta.

To start with, check for updates and get to the latest Sonos version, 8.1. Then, if this comes up again, can you submit a diagnostic and let us know the number? We'll take a look.

Also, there's a chance the music is getting restarted another way, such as the play/pause button being pressed on the player, or a controller triggering the play.

30 replies

Show previous replies
Mystiko
Lyricist III
April 6, 2018
Ok I have problem solved over the phone and have a working diagnostic code of 756107081. The phone support guy had an initial look and it seems as though it was a command sent from Alexa which kick started the Sonos back into action, albeit several hours after Alexa was asked to play my playlist. I use a combination of Alexa and Yonomi to play my playlist on Sonos with a predefined volume. Seems there was some significant delay in forwarding this request to the Sonos.
    Jayco
    Lyricist I
    April 7, 2018
    Hi there, same situation over here. Sonos started playing tonight while I was brushing my teeth and boyfriend already asleep. Dog was sleeping too, so definitely not initiated by her. I do have an amazon dot and perhaps it was a delayed voice trigger from earlier in the day... But it would have been many hours later.
    Here is the diagnostic number : 2032363115
    Keith N
    Keith N
    Sonos Staff
    April 10, 2018
    Hi there, Jayco. Thanks for posting and welcome to the Community. What room started playing music? Was it the same unit you made the earlier command from? The more details we have the better I can assist. Thanks!
    Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.
    'Nic
    Trending Lyricist I
    April 11, 2018
    Hi. This self-play thing happened to my setup last night and the night before.
    Last night, at 2am, music was playing on one of my speakers (a Play:5 in Kitchen). I went down and told Alexa to "mute on Kitchen". She did it.
    Later, at 5am, music was again playing on the Kitchen speaker. Again, I went down and told Alexa to "mute on Kitchen". She did it. Then I unplugged both of my Amazon Echo Dots from their power sources.
    Even later, at the less ungodly 7:30am, my wife went downstairs to be welcomed by music in the Kitchen!
    There are, I think, some interesting points here:
    1. Before the introduction of the Echo Dots and the enabling of the Sonos skill last week, the Sonos system had been behaving as one might expect.
    2. My wife and I were asleep on the 3 occasions this morning when the speaker was turned on. Our cat doesn't talk.
    3. Volume was normal.
    4. Alexa was asked to command silence and did so immediately and yet the speaker was later turned on when the Echo Dots were unplugged. Does this imply a delay in a command queue somewhere beyond Alexa's influence?
    5. Diagnostics confirmation number: 1408442031.
    Good luck. I look forward to catching up on a bit of sleep :)
    Cheers, 'Nic
    Keith N
    Keith N
    Sonos Staff
    April 11, 2018
    Hi 'Nic. Thanks for posting and sharing your details. Since this started after adding your Echo Dots, it's likely that there may be some command being sent from Amazon Alexa to Sonos. When you log into the Amazon Alexa app, is there anything pointing to this type of behavior in the dialog history? Do you see your Sonos players in the Smart Home tab?

    Thanks!
    Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.
    Chris
    Chris
    Lead Maestro
    April 11, 2018
    Unplugging a dot wouldn't keep a command that has already been sent up to the cloud from executing at a later point.
    Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
      dom176
      Contributor I
      April 24, 2018
      Had to sign up just to post here as well.

      I was in the shower this morning at 5am and came out to both my Sonos One blasting Avicii. I was alone in the apartment and certainly didn't give any voice commands. Hadn't played music on it since saturday,
      UKMedia
      UKMedia
      April 24, 2018
      Had to sign up just to post here as well.

      I was in the shower this morning at 5am and came out to both my Sonos One blasting Avicii. I was alone in the apartment and certainly didn't give any voice commands. Hadn't played music on it since saturday,

      Next time this happens, can you submit a diagnostic?
      Remember: Sometimes Red Wine helps :)
        Jon Pleshette
        Lyricist I
        July 30, 2018
        It's has happened to me now, in the UK. Woke at 1:30am to find my new Sonos BEAM belting out some music I've never played. Checked the app, and the music had been called by Alexa (not me). Also queued but paused on my Echo show in another room. I'll submit a report next time (if there is one) - what's going on????
        UKMedia
        UKMedia
        July 30, 2018
        It's has happened to me now, in the UK. Woke at 1:30am to find my new Sonos BEAM belting out some music I've never played. Checked the app, and the music had been called by Alexa (not me). Also queued but paused on my Echo show in another room. I'll submit a report next time (if there is one) - what's going on????

        Hi

        Can you please open the Alexa App>Reminders & Alarms and select your Beam in the drop down list at the top (Not the Sonos Room Name) and check that there are no Alarms set? It appears to be a good joke with some people! 🙂
        Remember: Sometimes Red Wine helps :)
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