Contributor I

Answered

Alexa starts playing music on her own, thru Sonos hours after I've gone to bed

Forum|Forum|8 years ago
October 14, 2017
30 replies
7372 views

Seems like the last album I asked Alexa to play will occasionally start playing through the speakers it was last playing or grouped to. Last night at about 3am after falling asleep downstairs, the living room Sonos starts blaring Tom Petty in concert. Kind of groggy I search my memory for how to turn it off thru Alexa, only to find out it was also blaring outside on the patio. Again, I told Alexa to turn off the patio speakers. This morning my wife told me as I got out of the shower, "why is Tom Petty playing outside on the patio". Apparently It started up again.

Another problem I've been having is the music volume of selections I have asked Alexa to play through Sonos speakers turns way down, then back to it's normal volume, several times while playing. Not all the time, just occasionally.

I realize we are on version 1.0 and I'm delighted with the work that's being done. Just reporting some bugs.

plays by itself

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Best answer by Ryan S

Hey guys, this shouldn't happen, though I have seen the odd Alexa command get stalled out in the servers that winds up going through after a while. That hasn't happened since very early versions of the beta.

To start with, check for updates and get to the latest Sonos version, 8.1. Then, if this comes up again, can you submit a diagnostic and let us know the number? We'll take a look.

Also, there's a chance the music is getting restarted another way, such as the play/pause button being pressed on the player, or a controller triggering the play.

U

upinsmoke

Lyricist III

Yep I've had this as well although I got it occaisionally when I had the echo dot connected to my Play:5 via line-in before the public beta release so I assume it is Alexa doing it or my dog has learned to talk and chooses only to turn on music with this new talent. Since removing the line-in I've had it a couple of times on other devices; once on the Playbar and once on the Patio fed by a Connect:Amp

Ryan SAnswer

Retired Sonos Staff

Hey guys, this shouldn't happen, though I have seen the odd Alexa command get stalled out in the servers that winds up going through after a while. That hasn't happened since very early versions of the beta.

To start with, check for updates and get to the latest Sonos version, 8.1. Then, if this comes up again, can you submit a diagnostic and let us know the number? We'll take a look.

Also, there's a chance the music is getting restarted another way, such as the play/pause button being pressed on the player, or a controller triggering the play.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

U

upinsmoke

Lyricist III

Thanks, Ryan. Updating now but a bit late to do any testing. You're right about another controller thinking about it, at least for the Playbar. If the dog sat on the Harmony and turned on the Tivo box it would explain that one

C

ChrisRB

Contributor I

I just posted something similar and then saw this. It woke my wife and I up last night as the whole house started playing a tune-in station that I've never even listened to. Rock Christmas something or other.... too early for Christmas 😛

J

jennifers

Contributor II

Keeps happening to me too, randomly. No one else living with me, no animals, so it’s not that. Started when I got the SonosOne, along with other weird things like my Alexa dot (living room) answering through my Sonos one (bathroom). Very very annoying, at this point unplugging Sonos at night to avoid wake ups. Any thoughts on fixes are very welcome.

UKMedia

I've only had this issue where music restarted about 30-40 secs after I had stopped it. Removing the Sonos skill and then Enabling again, followed by selecting Discover in the Alexa App>Smart Home>Devices fixed it for me.

Remember: Sometimes Red Wine helps :)

J

Joseph_32

Contributor I

I have had the same issue a couple of times. My wife & I getting woken by blaring music in the middle of the night. Extremely creepy the first time, annoying the second. Not only would it play, it would play at the loudest setting. We never listing to it THAT loud, yet it does when it automatically turns on. No pets or kids to accidentally turn it on either. Is there any solution at all for this? Is this more of an Amazon issue than a Sonos issue? So many questions ...

C

capeomar2

Contributor I

It happened to us last night. What’s insteresting besides not having any kids or animals in the house is that the last time I played our sonos, 3-4 hrs prior, it was playing grouped throughout the house, but when it started playing all by itself last night at midnight, it was only one of the speakers not all of them. Also, another common theme here in this thread, unless not all users are reporting this issue, is the fact that it happens only at night? There should be a fix for this. This appears not to be new.

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ScottieJ

Lyricist I

So last night my sonos started playing music at 1:30AM. Startled both my husband and my dog. I asked it to turn itself off but it didn't. Ended up having to unplug it and once I did my other sonos speaker started playing music. This issue seems to be common from what I've read. This needs to be addressed ASAP. I have a 1 Year old who happen not to be home last night. Last thing I need is something to wake her up in the middle of the night.

Edward R

Retired Sonos Staff

Hi, all. This is indeed a frustrating and inconvenient phenomenon. Would you please adhere to Ryan's advice and submit a diagnostic following an occurrence of this? I understand that this is far from a priority at 0130, but it would really help us identify the cause and subsequently resolve the issue. Please be sure to post the confirmation number here so we can investigate. Thank you in advance.

Try searching our articles for help with your question: https://www.sonos.com/en/support

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