Contributor I

Alexa Sonos Roam

Forum|Forum|5 years ago
April 21, 2021
64 replies
9422 views

Alexa will not connect to my sonos roam correctly- it will respond but then not play news, flash briefing, or music. All of my sonos devices (roam, beam, and move) will not play spotify through alexa. I have called support twice, and already tried the following:

On sonos app: disconnect and reconnect devices
On alexa app:
- Disable sonos skill and enable again
- Disable spotify skill and enable again
- Delete all sonos devices and add again
- Deregister all sonos devices and register again

None of these things have resolved the issue. I was told to post on beta community but I don’t have any projects open so cannot post on that board.

One of the reasons I bought the roam was for handsfree use of Alexa and to play music with spotify- none of these things are working.

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JimB004

Lyricist I

I also have the same problem since yesterday. Was having issues with intermittent Bluetooth on Roam, (Roam does not show up when trying to connect via Bluetooth when it is in pairing mode) contacted Sonos support yesterday and they stepped me through factory resetting Roam, then the App. Now the Roam will respond to Alexa wake word, can set alarms and the like but will not play media through Alexa…. Responds with radio name or song name and then nothing. All my other Alexa devices are ok. Tried to set up Google assistant - and have the exact same issue. So I am left with a speaker that has intermittent Bluetooth and no Alexa…. Rendering my speaker next to useless. It will play media through sonos app over Wi-Fii but not as a smart speaker and not when out and about!

update… I have managed to get it to work again, I de-registered Sonos Roam in Alexa app, then disabled skill, then on Sonos App, removed Alexa voice assistant. Then added Alexa again on the App, connected to Amazon and it is now working again - or at least until next factory reset

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Razorhog

Enthusiast II

Bump. Has there been official response from Sonos about this?

Corry P

Sonos Staff

Hi @Razorhog

As mentioned by the original poster, @sbg89, we are aware of an issue whereby Alexa will not play the flash briefing on a Sonos Roam. We are working with Amazon on a fix for this, but as yet we have no time frame to share. There is no workaround that we know of.

Any other issue with Alexa on Sonos will normally be resolved by the steps that @JimB004 took:

update… I have managed to get it to work again, I de-registered Sonos Roam in Alexa app, then disabled skill, then on Sonos App, removed Alexa voice assistant. Then added Alexa again on the App, connected to Amazon and it is now working again

Full, detailed instructions can be found on our Alexa commands not working on Sonos help page (under Advanced Fixes).

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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Razorhog

Enthusiast II

Hi @Razorhog

As mentioned by the original poster, @sbg89, we are aware of an issue whereby Alexa will not play the flash briefing on a Sonos Roam. We are working with Amazon on a fix for this, but as yet we have no time frame to share. There is no workaround that we know of.

Any other issue with Alexa on Sonos will normally be resolved by the steps that @JimB004 took:

update… I have managed to get it to work again, I de-registered Sonos Roam in Alexa app, then disabled skill, then on Sonos App, removed Alexa voice assistant. Then added Alexa again on the App, connected to Amazon and it is now working again

Full, detailed instructions can be found on our Alexa commands not working on Sonos help page (under Advanced Fixes).

Thank you for the response.

F

fduvall

Lyricist I

Wow - I have several Sonos products in my home. I bought a Roam to use during a 4week vacation and shipped it ahead of time to my destination. Set it up yesterday and have the same problems; no news, flash briefings, etc. I found this thread and have to say that it is disappointing that there is no fix. The product is virtually useless to me now and rather not carry it around on my vacation if I can’t use it. What is going on here, Sonos?

Corry P

Sonos Staff

Hi everyone!

I’m a little late as I have been off for a couple of weeks, but the issue of Roam not playing flash briefings has been resolved.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

F

fduvall

Lyricist I

Wow - I have several Sonos products in my home. I bought a Roam to use during a 4week vacation and shipped it ahead of time to my destination. Set it up yesterday and have the same problems; no news, flash briefings, etc. I found this thread and have to say that it is disappointing that there is no fix. The product is virtually useless to me now and rather not carry it around on my vacation if I can’t use it. What is going on here, Sonos?

UPDATE - I got News/Flash Briefings to work about 4 days ago, but still wasted almost two weeks. First Sonos product where I have had trouble getting it to work correctly.

S

spinnywoman

Lyricist I

Alexa and BBC Sounds. What is going on? Per the script: “Alexa, open BBC Sounds”. She then asks which radio station, show or podcast would you like to hear? You tell her, she confirms and says “Playing BBC Radio 6 Music” then nothing, silence. I’ve tried Disabling the Skill then re-Enabling it. Nothing, What a frustrating and useless App….