Alexa Sonos Roam

Hi @CovertDirt 

Thanks for reporting this - we were able to reproduce the issue ourselves. I’ve asked for it to be fully investigated.

6 days on, flash briefings still not working on my Move. How’s the investigation going? Any update?

Hi @CovertDirt 

Sorry - I’ve nothing more to share at this point, but we are working with Amazon on resolving this as quickly as we can.

​​​@Corry P  Hey, just a heads up:Another 5 days has gone by and the Alexa flash briefing skill is still not working only Sonos Move. Same issue remains. This is a long wait for a fix.

I too am having the same issue. My Roam was working fine until my device battery went dead. After charging my device did not function at all. I performed a factory reset and got most functionality back with the exception of this noted issue where Amazon will accept and repeat a command, but nothing will happen after that. The device also will not cast from Amazon Music App. I confirmed that my wifi settings are all correct and working. I can play amazon music through the sonos app or when connect via Bluetooth. So that might be something to look at is the connection from Roam to Amazon and how it differs from Sonos app to Amazon. 

Glad to see some recent activity from Sonos on this. 

Another 5 days have gone by, but the problem still hasn’t been fixed yet. Still no flash briefing from Alexa on the Move. 

Unfortunately its not clear from your community profile which Country/Region you are located in, but I can say Alexa and Flash Briefing on Sonos are working okay here in the U.K. (not sure if that helps?).

However, have you tried removing both the ‘Alexa component’ and the ‘speaker component’ from your account device list at alexa.amazon.com - the online Alexa configuration utility? The devices are located in the Settings area of the site.

That’s in addition to removing thd VA from the speaker and disabling the Sonos skill from the Alexa App. Once you have done those four things, then re-install the VA on the speaker again via the Sonos App. 

There are some other options which you can try too, like deleting the Sonos/Amazon sharing agreement at this link below, but I perhaps would not bother with that at this stage until trying the things mentioned above.

Login with Amazon (Sharing Agreement)

https://www.amazon.co.uk/ap/adam?_encoding=UTF8&ref_=ya_mb_login_with_amazon

Thanks, I’m in Australia. Sonos confirmed three weeks ago this was a fault they could replicate. I asked a week after that if it was fixed (it wasn’t) and I asked a week after that, and now again this morning.

Asking Alexa on the Move “What’s my flash briefing?” has a response saying “Here’s your flash briefing” and then nothing. No error, no explanation just silence.

Asking again Alexa replies “you’re already up to date”.

so flash briefing is not working still. 
 

And yes unfortunately I’ve done all the standard enabling and disabling and resetting which sadly is a common requirement between the Sonos skill and the app and the Alexa integration.

@CovertDirt,

Ah okay, no worries, I just wasn’t sure which Country you were in.👍 My thoughts were if you were in the U.K. you’d know it was likely fixed and to try the suggestions. Anyhow, hope it gets sorted for you soon.

My Move wasn't working with Flash briefing yesterday and i’m based in the UK. One part of Sonos said no time frame for a fix and another part spent the last two months telling me it was my system configuration at fault.

As this fault is introduced with Sonos software releases and only exists on their bluetooth products I think the “we’re working with Amazon” is misleading. Amazon’s attitude is going to be that Sonos complies with Amazon’s  software not that Amazon will change to suit Sonos. Easy fix. Remove the part of the last S2 release that caused the problem. My Move worked for the period before the May21 S2 release.