Skip to main content
sbg89
Contributor I
Apr 21, 2021 7:46 PM UTC

Alexa Sonos Roam

Alexa will not connect to my sonos roam correctly- it will respond but then not play news, flash briefing, or music. All of my sonos devices (roam, beam, and move) will not play spotify through alexa. I have called support twice, and already tried the following:

  • On sonos app: disconnect and reconnect devices
  • On alexa app: 
    • Disable sonos skill and enable again 
    • Disable spotify skill and enable again
    • Delete all sonos devices and add again
    • Deregister all sonos devices and register again

None of these things have resolved the issue. I was told to post on beta community but I don’t have any projects open so cannot post on that board.

One of the reasons I bought the roam was for handsfree use of Alexa and to play music with spotify- none of these things are working. 

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

    64 replies

    Show previous replies
    gordeeni
    Lyricist I
    Apr 25, 2021 12:40 AM UTC

    Solved my problems eventually by disabling Sonos skill on alexa and then re-enabling.

    Maybe that will work for you (but I wouldn’t bet on it - hold the cigar).

    I’ve got lots of older sonos kit and I’m now struggling to set up the sonos 1 app to use it.

     

    nothing is ever easy with Sonos!

     

    Translate
      drro
      Lyricist I
      Apr 26, 2021 12:12 AM UTC

      Same issue here, same error message. None of the suggestions in this thread have worked. I hope @sonos will respond and fix this quickly. 

      Translate
        Ken_Griffiths
        Ken_Griffiths
        Apr 26, 2021 12:31 AM UTC

        Solved my problems eventually by disabling Sonos skill on alexa and then re-enabling.

        Maybe that will work for you (but I wouldn’t bet on it - hold the cigar).

        I’ve got lots of older sonos kit and I’m now struggling to set up the sonos 1 app to use it.

        nothing is ever easy with Sonos!

        1. Remove the S2 App & install S1 App on your mobile device (mobile must meet the Sonos Requirements).
        2. Create a new Sonos Household using an S1-only compatible Sonos device.
        3. Add the remaining required devices to the S1 HH. 
        4. Reinstall S2 App and choose to connect to the ‘existing’ system when prompted and select the join button on a device in your ‘existing’ S2 HH
        Translate
        Ibelieveinsatan
        Lyricist I
        Apr 29, 2021 4:45 PM UTC

        Same issue as described in the OP. I really don’t understand what’s going on. Is the problem Sonos or Alexa? I can’t offer any suggestions but just adding another voice about the problem. I hope this gets fixed somehow.

        Translate
        caesar327
        Prodigy I
        Apr 29, 2021 5:39 PM UTC

        I also noticed differentiation between Roam/Alexa vs. other Sonos speakers (Ones) and Alexa.

        If I say to Roam:  “Alexa, play NPR” - it says - “playing NPR”, but then ….. silence.    This does NOT happen with any of my Sonos Ones (only the Roam).    I disabled and re-enabled the NPR skill, and that seemed to fix it -- but the fix stuck only for a while.    Not sure why this would only impact the Roam, but not other Sonos speakers.

        Translate
        sbg89Author
        Contributor I
        May 4, 2021 6:42 PM UTC

        Just got off the phone with a Sonos engineer- they said it was a problem specifically with Alexa and Sonos Roam and they are working on it now. 

        Translate
        caesar327
        Prodigy I
        May 4, 2021 6:49 PM UTC

        Which problem specifically? - there are a few mentioned in this thread.  I’m only noticing an issue with “play NPR”.  Nothing happens with Roam, yet it works with my other Sonos speakers. 

        Translate
        sbg89Author
        Contributor I
        May 4, 2021 6:59 PM UTC

        Issue with “play NPR”, “play the news”, “play flash briefing”

        Translate
        caesar327
        Prodigy I
        May 4, 2021 7:03 PM UTC

        Issue with “play NPR”, “play the news”, “play flash briefing”

        Ok cool. Glad they are working on it.  Weird that it just isn’t exactly the

         same software (for Alexa) as in the One though. 

        Translate
        VCG
        Lyricist I
        May 8, 2021 3:21 PM UTC

        Same here with my brand new Roam. It plays music, but no news. When I ask to pause the music or whatever its playing, Alexa acknowledged, but no further action, it keeps playing whatever she’s playing.

        Translate
          Show more replies
          Terms & ConditionsAccessibility statement