Contributor I

Alexa Sonos Roam

Forum|Forum|5 years ago
April 21, 2021
64 replies
9422 views

Alexa will not connect to my sonos roam correctly- it will respond but then not play news, flash briefing, or music. All of my sonos devices (roam, beam, and move) will not play spotify through alexa. I have called support twice, and already tried the following:

On sonos app: disconnect and reconnect devices
On alexa app:
- Disable sonos skill and enable again
- Disable spotify skill and enable again
- Delete all sonos devices and add again
- Deregister all sonos devices and register again

None of these things have resolved the issue. I was told to post on beta community but I don’t have any projects open so cannot post on that board.

One of the reasons I bought the roam was for handsfree use of Alexa and to play music with spotify- none of these things are working.

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G

gordeeni

Lyricist I

Solved my problems eventually by disabling Sonos skill on alexa and then re-enabling.

Maybe that will work for you (but I wouldn’t bet on it - hold the cigar).

I’ve got lots of older sonos kit and I’m now struggling to set up the sonos 1 app to use it.

nothing is ever easy with Sonos!

D

drro

Lyricist I

Same issue here, same error message. None of the suggestions in this thread have worked. I hope @sonos will respond and fix this quickly.

Ken_Griffiths

Solved my problems eventually by disabling Sonos skill on alexa and then re-enabling.

Maybe that will work for you (but I wouldn’t bet on it - hold the cigar).

I’ve got lots of older sonos kit and I’m now struggling to set up the sonos 1 app to use it.

nothing is ever easy with Sonos!

Remove the S2 App & install S1 App on your mobile device (mobile must meet the Sonos Requirements).
Create a new Sonos Household using an S1-only compatible Sonos device.
Add the remaining required devices to the S1 HH.
Reinstall S2 App and choose to connect to the ‘existing’ system when prompted and select the join button on a device in your ‘existing’ S2 HH

I

Ibelieveinsatan

Lyricist I

Same issue as described in the OP. I really don’t understand what’s going on. Is the problem Sonos or Alexa? I can’t offer any suggestions but just adding another voice about the problem. I hope this gets fixed somehow.

C

caesar327

Prodigy I

I also noticed differentiation between Roam/Alexa vs. other Sonos speakers (Ones) and Alexa.

If I say to Roam: “Alexa, play NPR” - it says - “playing NPR”, but then ….. silence. This does NOT happen with any of my Sonos Ones (only the Roam). I disabled and re-enabled the NPR skill, and that seemed to fix it -- but the fix stuck only for a while. Not sure why this would only impact the Roam, but not other Sonos speakers.

S

sbg89Author

Contributor I

Just got off the phone with a Sonos engineer- they said it was a problem specifically with Alexa and Sonos Roam and they are working on it now.

C

caesar327

Prodigy I

Which problem specifically? - there are a few mentioned in this thread. I’m only noticing an issue with “play NPR”. Nothing happens with Roam, yet it works with my other Sonos speakers.

S

sbg89Author

Contributor I

Issue with “play NPR”, “play the news”, “play flash briefing”

C

caesar327

Prodigy I

Issue with “play NPR”, “play the news”, “play flash briefing”

Ok cool. Glad they are working on it. Weird that it just isn’t exactly the

same software (for Alexa) as in the One though.

V

VCG

Lyricist I

Same here with my brand new Roam. It plays music, but no news. When I ask to pause the music or whatever its playing, Alexa acknowledged, but no further action, it keeps playing whatever she’s playing.

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