Alexa Sonos Roam

Can you play Spotify through the Sonos app? And I assume you’re using the same Spotify account in both Alexa and  Sonos.

Yes- I’m able to play spotify through the spotify app and the sonos app, just nothing works with alexa

When I ask my move to play spotify (“alexa play spotify”)- it says “to play spotify enable the skill and link your account”. I have done both things but still not working.

Do you have any Amazon echo’s in your house?  If so do they work with Spotify?  Another option to test is to try that spotify voice command in the Alexa app and see how it responds.  I’m not allow that as I think the Alexa and Amazon music apps will only play Amazon music.  

I’m just trying to see if this is an Alexa problem or a Sonos problem.  I do think it’s Alexa though, based on the response you’re getting back.  Alexa is running validation and rejecting the command before it’s sent to Sonos.

I have 2 echo dots that are still working with spotify/ playing the news. The alexa app says I have to use a connected device to use spotify though, like you mentioned. 

Thanks for your insight- it’s strange that it’s just the roam that won’t play the news (my other sonos devices still will). The spotify issue is for all of the sonos.

Did you get this working. I have a similar issue where Roam won’t read me the news or play my Audible book using Alexa. It says it’s going to, but nothing happens. Both these things worked fine on my Sonos Move (and my Amazon Echos). It just seems to be Roam that’s not happy. It does play music from my Amazon account though using Alexa - so it half works! 

Same here. My other Sonos products are working with Alexa OK (well, as OK as Alexa ever gets...) but my brand new Roam is utterly useless with Alexa. Like you, she says she’s understood and is going to play something, but…. nothing. Radio, Spotify, everything is hopeless. Maybe connects one time in 10 attempts. And if I give a new instruction while she IS playing something, all that happens is that the volume drops right down for a minute or so, then the original content keeps playing. Spent 2 hours on the phone with support this morning. Couldn’t fix it. They sent me a long email of instructions. I did everything with great care. No good. This is rubbish!

Nope- still not fixed! 

I’m having similar problems with my Roam.

if I ask the time I get the time.

if I ask for news/music it acknowledges the request but then nothing.

My echo dot and flex, when I ask, will respond with time/news/music correctly.

Same here. Spotify works, however for news, it acknowledges the request and nothing happens.

Followed the various “solutions”, i.e. de-register and re-enable but no cigar.