Contributor I

Answered

Alexa responds but will not play music

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Alexa responds to a 'play music command' but it does not actually play anything. The Sonos One works fine from the app. Alexa also will tell you the weather etc... just fine. When music is playing if you ask Alexa to turn off music it says 'I can only do that when music is playing' . Alexa connects to tunein and my amazon account but doesn't end up playing anything even though it says it is.

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novasupraAnswer

Lyricist I

Hey everyone I just fixed my issue. Originally I was told to delete the sonos and Alexa apps, reboot my sonos, etc but neither fixed the problem. Saw another post that said to disable the sonos skill in the Alexa app and reenable it. This worked! Hope this helps you guys too!!

Moderator Note: If the information listed here did not resolve your issue, try this topic: Resolving the Majority of Issues with Alexa on Sonos

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garridAuthor

Contributor I

Sorry, one thing to add, 2 weeks ago when we set up the Sonos One / Alexa system, Alexa worked perfectly.

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A

alankeithday

Lyricist I

I have the same issue. I can ask my dot in the bedroom to play music in the living room(sonos one) and it will work but when i ask alexa on the sonos one to play on itself or to play on the dot the above happens.

Please advise

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novasupra

Lyricist I

I'm having this issue too. Alexa was working fine, now when I ask to play the radio or Spotify, it will reply "playing radio from tunein" but nothing plays. It will respond correctly for the weather or radio and I can still play music if I initiate it from the app.

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N

novasupraAnswer

Lyricist I

Hey everyone I just fixed my issue. Originally I was told to delete the sonos and Alexa apps, reboot my sonos, etc but neither fixed the problem. Saw another post that said to disable the sonos skill in the Alexa app and reenable it. This worked! Hope this helps you guys too!!

Moderator Note: If the information listed here did not resolve your issue, try this topic: Resolving the Majority of Issues with Alexa on Sonos

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D

dawnhorrell

Trending Lyricist I

Hey everyone I just fixed my issue. Originally I was told to delete the sonos and Alexa apps, reboot my sonos, etc but neither fixed the problem. Saw another post that said to disable the sonos skill in the Alexa app and reenable it. This worked! Hope this helps you guys too!!

thanks! that worked for me too!!

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M

MPlayhouse

Lyricist I

I had to disable and enable Sonos from the alexa app. Let alexa discover it and started working. Thsnk you to Nora

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Poetal

Lyricist I

Hahaa it actually worked. Thanks for helping me out

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Episode 1

Contributor I

Boom, fixed my issue I came here to research...bye ;)

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Cheers !

M

Mark B.

Lyricist I

Thanks so much. This has been frustrating me for a while now. Did make the time to get it resolved until now. I thought I had it fixed once with a power cycle. Didn’t last.

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sundanceorange

Lyricist I

This worked for me..disabling the sonos skill and then enabling. Thank you

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