Alexa responds but will not play music

Hi im having the same issue. Does anyone have a step by step instruction on how to disable sonos in the alexa app. I have done different things on the alexa app and I still have the same problem.

Hi im having the same issue. Does anyone have a step by step instruction on how to disable sonos in the alexa app. I have done different things on the alexa app and I still have the same problem.

Open the Alexa App>Skills>Your Skills and scroll down and click on the Sonos Skill. Click on Disable Skill and then return to All Skills and search for the Sonos skill and select Enable Skill. Let us know how you get on.

I'm getting the same issue in the latest of the debacles that is the sonos one. I've had to reset my system so many times its infuriating - either because of the dreaded "hmmm you need to enable..." or this issue. I've followed the steps above to no avail. It seems as if Sonos simply aren't capable of getting the Sonos skill to work properly, because every update causes issues.

I'm so close to just sending the one back and going for something else entirely. How well does Google Home work with Sonos?

Soooo, after my frustration this morning, I decided to give this one more go...and think I have found a solution - for my system at least.


Alexa won't play music if there is anything in your queue on the sonos app. Deleted this and it started working - didn't need to disable or enable the skill or do a hard reset. This was the only thing I changed.

So either this is the issue, or my Sonos decided to spontaneously work - neither is a particularly positive reflection on Sonos however!

Hey everyone I just fixed my issue. Originally I was told to delete the sonos and Alexa apps, reboot my sonos, etc but neither fixed the problem. Saw another post that said to disable the sonos skill in the Alexa app and reenable it. This worked! Hope this helps you guys too!!

Yes. It worked for me.

Jim T

Thanks Badback, this worked for me too, ...briefly! While i was typing this reply I lost control of Amazon Music. Now nothing in my queue to delete and Alexa can’t control my music.

I’ve tried both (enabling and disabling the skill + emptying the queue) but can’t get it to work. Had it working for a week perhaps. I recently upgraded the iOS device with the Alexa app to iOS 12. Can this be related? (I realize everybody else in this thread was having problems before the iOS 12 release, but they managed to get Alexa working again).

Hey everyone I just fixed my issue. Originally I was told to delete the sonos and Alexa apps, reboot my sonos, etc but neither fixed the problem. Saw another post that said to disable the sonos skill in the Alexa app and reenable it. This worked! Hope this helps you guys too!!

Thanks! so much...I've been fighting this for a few weeks, and had almost given up. This fixed my issue immediately! 🆒

I had the same issue "Alexa responds but will not play music" then i deleted the sonos skill from the Amazon Alexa App and then i enable the skill back in the amazon alexa app and it was able to discover all my sonos and now i can finally play music from all my music services on the sonos speakers using alexa. 😃

I tried disabling and enabling Sonos skills but it didn't work. I had setup a preferred speake but disabled it and Alexa does now play music from Spotify