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garrid
Contributor I
November 25, 2017
Answered

Alexa responds but will not play music

  • November 25, 2017
  • 35 replies
  • 308448 views
Alexa responds to a 'play music command' but it does not actually play anything. The Sonos One works fine from the app. Alexa also will tell you the weather etc... just fine. When music is playing if you ask Alexa to turn off music it says 'I can only do that when music is playing' . Alexa connects to tunein and my amazon account but doesn't end up playing anything even though it says it is.
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    Best answer by novasupra
    Hey everyone I just fixed my issue. Originally I was told to delete the sonos and Alexa apps, reboot my sonos, etc but neither fixed the problem. Saw another post that said to disable the sonos skill in the Alexa app and reenable it. This worked! Hope this helps you guys too!!

    Moderator Note: If the information listed here did not resolve your issue, try this topic: Resolving the Majority of Issues with Alexa on Sonos

    35 replies

    garridAuthor
    Contributor I
    November 25, 2017
    Sorry, one thing to add, 2 weeks ago when we set up the Sonos One / Alexa system, Alexa worked perfectly.
    alankeithday
    Lyricist I
    November 26, 2017
    I have the same issue. I can ask my dot in the bedroom to play music in the living room(sonos one) and it will work but when i ask alexa on the sonos one to play on itself or to play on the dot the above happens.

    Please advise
    novasupra
    Lyricist I
    November 26, 2017
    I'm having this issue too. Alexa was working fine, now when I ask to play the radio or Spotify, it will reply "playing radio from tunein" but nothing plays. It will respond correctly for the weather or radio and I can still play music if I initiate it from the app.
    novasupraAnswer
    Lyricist I
    November 26, 2017
    Hey everyone I just fixed my issue. Originally I was told to delete the sonos and Alexa apps, reboot my sonos, etc but neither fixed the problem. Saw another post that said to disable the sonos skill in the Alexa app and reenable it. This worked! Hope this helps you guys too!!

    Moderator Note: If the information listed here did not resolve your issue, try this topic: Resolving the Majority of Issues with Alexa on Sonos
      dawnhorrell
      Trending Lyricist I
      November 26, 2017
      Hey everyone I just fixed my issue. Originally I was told to delete the sonos and Alexa apps, reboot my sonos, etc but neither fixed the problem. Saw another post that said to disable the sonos skill in the Alexa app and reenable it. This worked! Hope this helps you guys too!!

      thanks! that worked for me too!!
        MPlayhouse
        Lyricist I
        January 11, 2018
        I had to disable and enable Sonos from the alexa app. Let alexa discover it and started working. Thsnk you to Nora
          Poetal
          Lyricist I
          January 22, 2018
          Hahaa it actually worked. Thanks for helping me out
          Episode 1
          Episode 1
          Contributor I
          January 22, 2018
          Boom, fixed my issue I came here to research...bye ;)
          Cheers !
            Mark B.
            Lyricist I
            March 25, 2018
            Thanks so much. This has been frustrating me for a while now. Did make the time to get it resolved until now. I thought I had it fixed once with a power cycle. Didn’t last.
            sundanceorange
            Lyricist I
            April 2, 2018
            This worked for me..disabling the sonos skill and then enabling. Thank you
            Show more replies
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