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Alexa only playing one song through Sonos then STOPS

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I ask alexa to play an artist in in the living room. The first songs plays... and then nothing..... It seems like SONOS is not playing the alexa Que?

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UKMediaAnswer

Please look at the steps I've listed within this post:

https://en.community.sonos.com/amazon-alexa-and-sonos-229102/alexa-says-she-is-playing-on-kitchen-but-no-sound-comes-out-6800126/index1.html#post16201009

Remember: Sometimes Red Wine helps :)

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UKMedia

I believe this is an Amazon Account authorisation issue which is being worked on by Amazon. Try the simple steps I've listed in this post:

https://en.community.sonos.com/amazon-alexa-and-sonos-229102/sonos-one-alexa-issues-6796539/index1.html#post16180399

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Remember: Sometimes Red Wine helps :)

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smalaveetil

Lyricist I

Returning my Sonos One because of this. i feel like I was ripped off. Tempted to return all of my Sonos devices and just go with Bose. This is ridiculous. Wasted my Christmas break with this crap.

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UKMedia

Returning my Sonos One because of this. i feel like I was ripped off. Tempted to return all of my Sonos devices and just go with Bose. This is ridiculous. Wasted my Christmas break with this crap.

Or you could detail your Sonos setup and the exact problem and we could try and use some of our Christmas break time to help you sort your problems out....

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Remember: Sometimes Red Wine helps :)

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SFOPDX

Lyricist I

I have the same "1 track plays and stops" problem. I've now done the reset (Alexa web app: remove Sonos device and add back), and it has fixed the issue in short term testing.

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PaulJW

Contributor I

I'm having this issue as well. I disabled the Sonos skill in the Alexa app, then re-enabled, added my devices again, etc. It seems this is a known problem for at least three months now, and still no solution, Sonos? Diagnostics no. 8449376.

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UKMediaAnswer

Please look at the steps I've listed within this post:

https://en.community.sonos.com/amazon-alexa-and-sonos-229102/alexa-says-she-is-playing-on-kitchen-but-no-sound-comes-out-6800126/index1.html#post16201009

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Remember: Sometimes Red Wine helps :)

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Doug_MIAuthor

Trending Lyricist I

SOLVED
The issue was this:
When setting up the SONOS Bar we chose the living room for its name ID. Alexa had the living in a living room group
The Alexa software seems confused by the matching names.
Changed Sound Bar Group to TV room and Alexa streams on TV room now.
The only way I can get both SONOS Groups to play together is by grouping them is SONOS App
but I can work with that.

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Doug_MIAuthor

Trending Lyricist I

This issue not solved. Sorry...The steps above to rename the SONOS rooms from the SONOS Desktop App only seems to be a short-term workaround.

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Doug_MIAuthor

Trending Lyricist I

Here is what corrected my issue:

RESOLVED:

Symptom::
Alexa only pays one song then stops. Duplicate Device Queues are being created in the Now Playing Dropdown list in the Now Playing screen of the Alexa App.

Cause:
A 2nd Amazon user account in the Setting-->Alexa Accounts--> HouseHold Profile.

Solution:
Removing the additional family member accounts from the Household Profile screen.
(Setting-->Alexa Accounts--> HouseHold Profile.)

Thanks for letting me help troubleshoot
Doug G

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