Alexa only playing one song through Sonos then STOPS

Disabling the Sonos skill, forgetting the devices, enabling the Sonos skill and re discovering devices fixed this issue for me.

I tried this.... no luck still have same issue.

I know how to disable the skill inside of the Alexa app, but where is the “forgetting devices” option? I can’t find that.
Thanks.

I am having the same problem on my first day.

In Alexa, in the list of your devices, on the right side of the screen is the option to forget.

In Alexa, in the list of your devices, on the right side of the screen is the option to forget.

Disabling the Sonos skill, forgetting the devices, enabling the Sonos skill and re discovering devices fixed this issue for me.

I tried this.... no luck still have same issue.

I know how to disable the skill inside of the Alexa app, but where is the “forgetting devices” option? I can’t find that.
Thanks.

I am having the same problem on my first day.

In Alexa, in the list of your devices, on the right side of the screen is the option to forget.

Thank you.
I tried that “trick” and it is not working. Alexa hears me very well but when I ask about music “she” tells me the name of the song and then nothing happens.

Same problem here. Ryan why are you all not trying to fix this as an update? Totally limits the functionality. Also cannot control the playlist while music playing. When I try Alexa responds that “control is only available while music is playing.” But music is playing. Cmon mannnnnnnnnnnn...

Same problem, but Alexa will play a handful of songs, then stop. This is a Playlist that I uploaded to Amazon Music. The playlist will play fine if I initiate via the Sonos app. Problem only happens when I start via Alexa.

Hi guys, we're still looking into this and are working to improve the Alexa skill constantly, but there isn't yet a single cause to this error. We'd love to look into it with you, so if you consistently have this issue, I'd suggest that you give us a call on our support line. That way we can get a good look at what's going on.

The steps going around to disable the skill and remove devices helps in some cases. Also, it's good to make sure that you Sonos devices are all set up using the right Amazon account, sometimes you might have multiple Amazon accounts logged into your mobile device which can cause setup issues.

Please see the steps I've listed in the answer to this post which defines a total reset of Voice Control actions:

https://en.community.sonos.com/amazon-alexa-and-sonos-229102/sonos-one-not-responding-to-alexa-comands-6793239

I just connected my Dot to our Prine Account. Alexa recognizes my Amazon Music Playlist but only plays the first song. There are 200 songs in the playlist.

I'll try the fix. Most annoying. It's the old 'power on and off or delete app' trick then. Nothing changes in techland does it?

Hi guys, we're still looking into this and are working to improve the Alexa skill constantly, but there isn't yet a single cause to this error. We'd love to look into it with you, so if you consistently have this issue, I'd suggest that you give us a call on our support line. That way we can get a good look at what's going on.

The steps going around to disable the skill and remove devices helps in some cases. Also, it's good to make sure that you Sonos devices are all set up using the right Amazon account, sometimes you might have multiple Amazon accounts logged into your mobile device which can cause setup issues. Alexa and Sonos was a huge fail. Nothing but issues. After buying 3 of these things, I really feel ripped off. I'm not going to be on the phone for an hour again trouble shooting the problem, what a waste of time and money. Listening to music shouldn't be so difficult.