Alexa only playing one song through Sonos then STOPS

I can get Sonos to play a Amazon playlist that I created but it will not stream any Amazon music?

We're working with the team at Amazon Alexa on some trouble where at times it'll just play one track and stop.

Those steps above that zerreissen posted tend to resolve the issue, at least temporarily.

If you're still having trouble, or it comes up regularly, I'd advice give us a call on our support line so a technician can get some more details on what you're seeing.

Thanks!

I’m back to full functionality using the zerriessen procedure (disable Skill, forget Sonos devices, enable skill, rediscover devices) ... for those who don’t know, the “forget” option is no longer in the Alexa App ... go to Alexa.Amazon.Co.UK or your own country site and you can forget devices from there

We're working with the team at Amazon Alexa on some trouble where at times it'll just play one track and stop.

Those steps above that zerreissen posted tend to resolve the issue, at least temporarily.

If you're still having trouble, or it comes up regularly, I'd advice give us a call on our support line so a technician can get some more details on what you're seeing.

Thanks!
This started happening with me last night. Playing a playlist would only play one song, and I could see in the Alexa app that there were no songs in the queue for the device - normally there would be. Amazon support confirmed this is a general problem they've had several report of and were working on. It started working normally again a few hours later. Just as well as my wife was insisting all the Sonos Ones be returned immediately.

Same problem. Got my first Sonos 3 today to find it only plays one track and then stops if requested via Alexa. Also, after commencing playing the one track, all control over music playback on the Sonos is no longer possible via Alexa. In two minds whether I should get rid of Sonos as only purchased it so the kids could control music through Alexa. Not a good start!

We're working with the team at Amazon Alexa on some trouble where at times it'll just play one track and stop.

Those steps above that zerreissen posted tend to resolve the issue, at least temporarily.

If you're still having trouble, or it comes up regularly, I'd advice give us a call on our support line so a technician can get some more details on what you're seeing.

Thanks!

@Ryan S any updates on this...its maddening. We love the sound of the Sonos One but we bought it primarily for the Alexa.

@Ryan S any updates on this...its maddening. We love the sound of the Sonos One but we bought it primarily for the Alexa.
If you keep running into this issue I'd suggest that you give us a call on our support line. We'll help work through the system and see if we can get it all sorted out with you.

@Ryan S any updates on this...its maddening. We love the sound of the Sonos One but we bought it primarily for the Alexa.
If you keep running into this issue I'd suggest that you give us a call on our support line. We'll help work through the system and see if we can get it all sorted out with you.

Shouldn’t this be addressed by a system or general software solution rather than a bespoke one?

This is still a problem. Followed the instructions, disabled the skill , dropped the device and re-enabled everything....One song.only.....

Disabling the Sonos skill, forgetting the devices, enabling the Sonos skill and re discovering devices fixed this issue for me.

I tried this.... no luck still have same issue.

I know how to disable the skill inside of the Alexa app, but where is the “forgetting devices” option? I can’t find that.
Thanks.

I am having the same problem on my first day.