Alexa not playing music today

Forum|Forum|8 years ago
December 25, 2017
29 replies
4920 views

Am I the only one (I'm in the UK) who's having big problems with Alexa today?

It was fine yesterday but today it won't play anything, works fine through sonos app.

I try spotify it says not supported, I try amazon and it says I don't know what went wrong, tune in doesn't respond.

Other commands like good morning or what time is it work but Alexa is slow to respond.

Is Alexa overloaded for Christmas?

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UKMedia

Already tried disabling and enabling the skill. This looks like a sonos or Amazon issue.

I had a temporary outage but working now but very slow to initiate audio, can you retest?

Remember: Sometimes Red Wine helps :)

UKMedia

Update: I've just spoken to Sonos support via Messenger and this is the current status:

'Currently some customers are experiencing intermittent connectivity via Alexa on the Sonos One when trying to control Spotify playback, we are actively investigating the issue with Spotify and Amazon, in the mean time if you do experience the issue again you can control Spotify playback to Sonos via the Sonos application or via the Spotify application.'

Remember: Sometimes Red Wine helps :)

K

Khuprius

Lyricist I

Same problem here

L

Linzs Netballerz

Lyricist I

Its not just Spotify - we're trying to use Amazon Music and exactly the same thing is happening. Also it's really slow - new today so very disappointed! Might end up returning it.

UKMedia

Its not just Spotify - we're trying to use Amazon Music and exactly the same thing is happening. Also it's really slow - new today so very disappointed! Might end up returning it.

Give it a bit of time, it's been great until a few hrs ago...

Remember: Sometimes Red Wine helps :)

T

terryhAuthor

Avid Contributor I

Just tried again and it's still slow but will play from Spotify now.

B

Blanche1979

Contributor I

Mine says “sorry I am having trouble understanding right now, try a little later” Christmas gift and son not happy.

K

Khuprius