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terryh
Avid Contributor I
Dec 25, 2017 11:13 AM UTC
Question

Alexa not playing music today

Am I the only one (I'm in the UK) who's having big problems with Alexa today?

It was fine yesterday but today it won't play anything, works fine through sonos app.

I try spotify it says not supported, I try amazon and it says I don't know what went wrong, tune in doesn't respond.

Other commands like good morning or what time is it work but Alexa is slow to respond.

Is Alexa overloaded for Christmas?
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    29 replies

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    Blanche1979
    Contributor I
    Dec 25, 2017 3:32 PM UTC
    Is it fixed?
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    Blanche1979
    Contributor I
    Dec 25, 2017 11:55 PM UTC
    When I ask Alexa to play Spotify it says you have to have a Spotify premium account linked, which I do!
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    Ryan S
    Ryan S
    Retired Sonos Staff
    Dec 26, 2017 5:18 PM UTC
    There was an Alexa playback outage with Spotify yesterday, which has long since been resolved. Sorry for the trouble but you should now be back up.
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    Blanche1979
    Contributor I
    Dec 26, 2017 5:49 PM UTC
    MIne still saying you have to have a Spotify premium account linked - my son is very disappointed with his Xmas gift.
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    Ryan S
    Ryan S
    Retired Sonos Staff
    Dec 26, 2017 6:25 PM UTC
    MIne still saying you have to have a Spotify premium account linked - my son is very disappointed with his Xmas gift.
    Make sure that you have the same Spotify account credentials set up in the Alexa App and within the Sonos app. For the Sonos app, it's under More > Add Music Services.

    They should be the same account, and it does need to be Spotify Premium, free Spotify accounts don't work with Sonos devices.
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    Blanche1979
    Contributor I
    Dec 26, 2017 6:49 PM UTC
    I think it may be because I am linked to an Alexa with a Spotify account (Family one) and need to add an additional user on Amazon household....what a carry on
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    Ryan S
    Ryan S
    Retired Sonos Staff
    Dec 26, 2017 7:23 PM UTC
    The Spotify Family account should be fine, you just add one of the users to both Sonos and Alexa. The Family accounts should be premium accounts. But you can check your account status with Spotify.

    If you go into your Spotify App, can you find and play to your Sonos devices? If so, the account added to that device is the right one to use.
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    dasym
    Prominent Collaborator II
    Dec 26, 2017 7:26 PM UTC
    There was an Alexa playback outage with Spotify yesterday, which has long since been resolved. Sorry for the trouble but you should now be back up.And what was the problem with Amazon Music and TuneIn at the same time?
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    Ryan S
    Ryan S
    Retired Sonos Staff
    Dec 26, 2017 8:12 PM UTC
    There was an Alexa playback outage with Spotify yesterday, which has long since been resolved. Sorry for the trouble but you should now be back up.And what was the problem with Amazon Music and TuneIn at the same time?
    Not at the same time, but earlier in the day there was an Alexa outage for implicit commands (meaning play commands wouldn't work unless you used the name of the room). That was resolved about 6:00 AM PST yesterday, lasting for about an hour and a half total.
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