Alexa not playing music today

Forum|Forum|8 years ago
December 25, 2017
29 replies
4920 views

Am I the only one (I'm in the UK) who's having big problems with Alexa today?

It was fine yesterday but today it won't play anything, works fine through sonos app.

I try spotify it says not supported, I try amazon and it says I don't know what went wrong, tune in doesn't respond.

Other commands like good morning or what time is it work but Alexa is slow to respond.

Is Alexa overloaded for Christmas?

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B

brianmcr

Contributor I

I'm trying to set up my daughters Sonos One and having same problem, says Spotify not supported on Alexa?????

D

donhoughton

Lyricist I

xmas Overload?

G

gehannah

Lyricist I

Same problem setting up new Sonos One today. Either get "Spotify not supported on Alexa", or "There was a problem".

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Allan Stewart

Contributor I

Same here, very sluggish or not responding to voice commands. My Echo seems to be OK though!

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PPSD

Lyricist I

I have same issue today, terryh. My Sonos1 has been working fine for a week. Today it responds to voice commands for weather, news etc but will not play any music - either from my amazon prime music account or any radio station. It confirms the instruction as it used to (eg “playing your pop playlist”) but then says “I am not sure what went wrong” and does not play the music. Have tried switching on and off (!) and also checked on Sonos app that Alexa voice service is enabled. Not sure what else to do.

T

terryhAuthor

Avid Contributor I

Nothing we can do I guess, just wait for it to.be fixed or start working again.

Annoying as I got another ONE yesterday.

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omargurnah

Lyricist I

Same here. My Echo works fine, and on the Sonos One commands for lights and heating work fine. So I suspect its specifically to do with the combination of Sonos One + Spotify + Alexa.

UKMedia

Hi Everyone.

Please Disable and then Enable the Sonos skill within the Alexa app>Skills>Your Skills. If the problem persists then the steps I've listed in the Answer to this post will completely reset your voice control:

https://en.community.sonos.com/amazon-alexa-and-sonos-229102/sonos-one-not-responding-to-alexa-comands-6793239

Remember: Sometimes Red Wine helps :)