Enthusiast I

Answered

Alexa no longer working with Sonos

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After working fine for ages commands to Alexa for a Sonos Play:1 now just come back with “Sorry I’m having trouble, please try in a little while”

Ive tried all normal fixes, remove/re-discover the Sonos device, disable/re-enable the Sonos skill, restarted the Sonos and even factory reset the Echo Show.

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J

jwsgAnswer

Enthusiast I

It does appear to have been picked up by Sonos

https://status.sonos.com/

Alexa Voice Control - Playback Failure
Update - We are continuing to investigate this issue.
Aug 10, 20:52 UTC
Investigating - We are currently investigating this issue.
Aug 10, 20:52 UTC

And on https://uk.amazonforum.com/

I'm sorry you're experiencing this issue with your Alexa enabled Sonos device not responding to commands.
Our technical team is aware of this issue and actively working toward a resolution.

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S

SPembo

Lyricist I

Been on to Amazon who acknowledged issue ‘eventually’ and the Alexa team are working on a fix, they said allow 24-48hrs to resolve.

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I

Iatros

Lyricist I

I have found that I can get my Sonos devices to play BBC stations by going through the Sonos app and clicking on “BBC Radio 4 Tunein Station” for example. Useful until they fix it.

Will not turn off via voice of course.

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S

SPembo

Lyricist I

Yeah, on echo’s you can also play to the group via Amazon music app. Or split the device from the group

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T

tcingle

Lyricist I

Same issue on all of my Sonos devices. Alexa has been down for two days now. Google Assistant, works fine however.

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J

jwsgAuthor

Enthusiast I

In that case and given that Bose speakers have the same issue it looks like its the Amazon handling of Alexa smart speaker actions at fault - possibly not something Sonos can resolve.

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P

PhiWin

Lyricist I

Same issue here in Germany, making me crazy since the non-Sonos Alexa simply works…

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M

Marketingchap

Lyricist I

After working fine for ages commands to Alexa for a Sonos Play:1 now just come back with “Sorry I’m having trouble, please try in a little while”

Ive tried all normal fixes, remove/re-discover the Sonos device, disable/re-enable the Sonos skill, restarted the Sonos and even factory reset the Echo Show.

I have the same issue on All five Sonos products

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F

Frogsnot

Lyricist I

After working fine for ages commands to Alexa for a Sonos Play:1 now just come back with “Sorry I’m having trouble, please try in a little while”

Ive tried all normal fixes, remove/re-discover the Sonos device, disable/re-enable the Sonos skill, restarted the Sonos and even factory reset the Echo Show.

Same here in NZ, after 48 hours. Very disappointing level of support and comms. Alexa was a key feature in the purchase, particularly since Google Assistant isn’t supported here by Sonos.

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M

Marketingchap

Lyricist I

Mine has started working this morning so I think they have fixed the problem

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B

BlueRidgeDog

Trending Lyricist I

Working this a.m. Last night they sent a push notification trying to sell their HD radio service, but never a notification regarding this outage. I like their products, but this has been a real goof up in communication and customer service.

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