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jwsg
Enthusiast I
August 10, 2021
Answered

Alexa no longer working with Sonos

  • August 10, 2021
  • 49 replies
  • 3813 views

After working fine for ages commands to Alexa for a Sonos Play:1 now just come back with “Sorry I’m having trouble, please try in a little while”

Ive tried all normal fixes, remove/re-discover the Sonos device, disable/re-enable the Sonos skill, restarted the Sonos and even factory reset the Echo Show.

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    Best answer by jwsg

    It does appear to have been picked up by Sonos

    https://status.sonos.com/

    Alexa Voice Control - Playback Failure

    Update - We are continuing to investigate this issue.
    Aug 10, 20:52 UTC

    Investigating - We are currently investigating this issue.
    Aug 10, 20:52 UTC

     

    And on https://uk.amazonforum.com/

    I'm sorry you're experiencing this issue with your Alexa enabled Sonos device not responding to commands.

    Our technical team is aware of this issue and actively working toward a resolution.

    49 replies

    Show previous replies
    SPembo
    Lyricist I
    August 11, 2021

    Been on to Amazon who acknowledged issue ‘eventually’ and the Alexa team are working on a fix, they said allow 24-48hrs to resolve.

     

    Iatros
    Lyricist I
    August 11, 2021

    I have found that I can get my Sonos devices to play BBC stations by going through the Sonos app and clicking on “BBC Radio 4 Tunein Station” for example. Useful until they fix it. 

    Will not turn off via voice of course. 

    SPembo
    Lyricist I
    August 11, 2021

    Yeah, on echo’s you can also play to the group via Amazon music app. Or split the device from the group

    tcingle
    Lyricist I
    August 11, 2021

    Same issue on all of my Sonos devices.  Alexa has been down for two days now.  Google Assistant, works fine however.

      jwsgAuthor
      Enthusiast I
      August 11, 2021

      In that case and given that Bose speakers have the same issue it looks like its the Amazon handling of Alexa smart speaker actions at fault - possibly not something Sonos can resolve.

      PhiWin
      Lyricist I
      August 11, 2021

      Same issue here in Germany, making me crazy since the non-Sonos Alexa simply works…

        Marketingchap
        Lyricist I
        August 11, 2021

        After working fine for ages commands to Alexa for a Sonos Play:1 now just come back with “Sorry I’m having trouble, please try in a little while”

        Ive tried all normal fixes, remove/re-discover the Sonos device, disable/re-enable the Sonos skill, restarted the Sonos and even factory reset the Echo Show.

        I have the same issue on All five Sonos products

          Frogsnot
          Lyricist I
          August 12, 2021

          After working fine for ages commands to Alexa for a Sonos Play:1 now just come back with “Sorry I’m having trouble, please try in a little while”

          Ive tried all normal fixes, remove/re-discover the Sonos device, disable/re-enable the Sonos skill, restarted the Sonos and even factory reset the Echo Show.

          Same here in NZ, after 48 hours. Very disappointing level of support and comms. Alexa was a key feature in the purchase, particularly since Google Assistant isn’t supported here by Sonos. 

          Marketingchap
          Lyricist I
          August 12, 2021

          Mine has started working this morning so I think they have fixed the problem 

          BlueRidgeDog
          Trending Lyricist I
          August 12, 2021

          Working this a.m.  Last night they sent a push notification trying to sell their HD radio service, but never a notification regarding this outage.  I like their products, but this has been a real goof up in communication and customer service.

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