Alexa no longer working with Sonos

So glad I found this too. Driving me mad. I was even on the Amazon chat earlier and I have sent back my Echo Show 8 as they couldn't diagnose it so sending me a new one. Let’s hope it gets sorted ASAP as it’s the main feature I use Alexa for is playing music.

The error message is so poor I did a factory reset of a Show 5 which simply brought back the old gremlins of unwanted Home screen content appearing. As nice as it is for Amazon to replace the unit they’d be better off investing in testing and diagnostics.

If you have an Alexa device using Sonos as a speaker take sonos out the group and Alexa will work again, it doesnt like sonos speakers until its fixed

Same in USA

I am having the same issue on both of my Play Ones

Although it also happening with Google Assistant as well suggests its with Sonos, the same problem is also happening to Bose speaker users which might suggest it’s the Amazon platform at fault.

I’m having issues with both my Sonos setup and echo’s. I can get an echo device working until I add it to a group, then it’s “sorry im having trouble please try in a little while”. So I suspect it’s more an Amazon/Alexa issue as opposed to Sonos.

Smart speaker skills for two different brands likely share lots of Amazon components - the complexity involved in making an Echo work with a smart speaker via the cloud is easy to forget until it all goes wrong.

But the error message we get from Alexa is not at all helpful as everyone will have wasted a lot of time before finding out it’s a common issue.

Other places to post

https://www.amazonforum.com/s/echo-family

https://uk.amazonforum.com/s/echo-family

I have the same issue !   So annoying worked happily for years 

echo dots are working fine 

please fix it!! 

If you try on a normal echo, on the everywhere group you get same issue. It’s a bug with grouping