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jwsg
Enthusiast I
August 10, 2021
Answered

Alexa no longer working with Sonos

  • August 10, 2021
  • 49 replies
  • 3813 views

After working fine for ages commands to Alexa for a Sonos Play:1 now just come back with “Sorry I’m having trouble, please try in a little while”

Ive tried all normal fixes, remove/re-discover the Sonos device, disable/re-enable the Sonos skill, restarted the Sonos and even factory reset the Echo Show.

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    Best answer by jwsg

    It does appear to have been picked up by Sonos

    https://status.sonos.com/

    Alexa Voice Control - Playback Failure

    Update - We are continuing to investigate this issue.
    Aug 10, 20:52 UTC

    Investigating - We are currently investigating this issue.
    Aug 10, 20:52 UTC

     

    And on https://uk.amazonforum.com/

    I'm sorry you're experiencing this issue with your Alexa enabled Sonos device not responding to commands.

    Our technical team is aware of this issue and actively working toward a resolution.

    49 replies

    Show previous replies
    CD72
    Lyricist III
    August 11, 2021

    same here, though now I’ll stop wasting my time trying to fix it!

      FrustratedCustomer
      Contributor I
      August 11, 2021

      +1

        BlueRidgeDog
        Trending Lyricist I
        August 11, 2021

        Started last night...commands would not work.  Alexa through Sonos is my voice gateway to a fully automated home.  Cost me an hour this a.m. looking for the issue and rebuilding the system.

        Give they can send push notifications...one would think they would have proactively advised their users of an issue.

          Mathersss
          Lyricist I
          August 11, 2021

          Me too here in Devon

            Zachjbryan
            Lyricist I
            August 11, 2021

            Me too, Wrexham.

              jwsgAuthorAnswer
              Enthusiast I
              August 11, 2021

              It does appear to have been picked up by Sonos

              https://status.sonos.com/

              Alexa Voice Control - Playback Failure

              Update - We are continuing to investigate this issue.
              Aug 10, 20:52 UTC

              Investigating - We are currently investigating this issue.
              Aug 10, 20:52 UTC

               

              And on https://uk.amazonforum.com/

              I'm sorry you're experiencing this issue with your Alexa enabled Sonos device not responding to commands.

              Our technical team is aware of this issue and actively working toward a resolution.

                Arenjay
                Lyricist I
                August 11, 2021

                Wow, I’m glad I found this page :smiley: - same experience in London! :rolling_eyes: Thought I was going nuts….Alexa is generally how I control my Beam.  Oddly she occasionally has lapsed and done something simple like set a timer but generally is ‘having trouble’.  The Alexa app will show the song playing and allow me to skip tracks but is also giving me ‘having trouble’ messages….let’s hope they sort this quickly- I won’t waste any more time trying to fix it at least.

                  Arenjay
                  Lyricist I
                  August 11, 2021

                  Wow, I’m glad I found this page :smiley: - same experience in London! :rolling_eyes: Thought I was going nuts….Alexa is generally how I control my Beam.  Oddly she occasionally has lapsed and done something simple like set a timer but generally is ‘having trouble’.  The Alexa app will show the song playing and allow me to skip tracks but is also giving me ‘having trouble’ messages….let’s hope they sort this quickly- I won’t waste any more time trying to fix it at least.

                  Just saw this on the service status page from noon: 

                  Alexa - Functionality Issue

                  Identified - We've identified a problem with Alexa on Sonos and are working with them on a fix. You may not be able to use voice commands until it’s resolved.
                  Aug 11, 11:57 UTC

                  Kendla321
                  Lyricist I
                  August 11, 2021

                  Wow, I’m glad I found this page :smiley: - same experience in London! :rolling_eyes: Thought I was going nuts….Alexa is generally how I control my Beam.  Oddly she occasionally has lapsed and done something simple like set a timer but generally is ‘having trouble’.  The Alexa app will show the song playing and allow me to skip tracks but is also giving me ‘having trouble’ messages….let’s hope they sort this quickly- I won’t waste any more time trying to fix it at least.

                  Just saw this on the service status page from noon: 

                  Alexa - Functionality Issue

                  Identified - We've identified a problem with Alexa on Sonos and are working with them on a fix. You may not be able to use voice commands until it’s resolved.
                  Aug 11, 11:57 UTC

                  Is it still??

                  Buildo
                  Lyricist I
                  August 11, 2021

                  Yip same here, been having this issue since yesterday morning. Good that it has been picked up and hopefully fixed soon.

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