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jwsg
Enthusiast I
Aug 10, 2021 1:32 PM UTC
Answered

Alexa no longer working with Sonos

After working fine for ages commands to Alexa for a Sonos Play:1 now just come back with “Sorry I’m having trouble, please try in a little while”

Ive tried all normal fixes, remove/re-discover the Sonos device, disable/re-enable the Sonos skill, restarted the Sonos and even factory reset the Echo Show.

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    jwsgAnswer
    Enthusiast I
    Aug 11, 2021 11:05 AM UTC

    It does appear to have been picked up by Sonos

    https://status.sonos.com/

    Alexa Voice Control - Playback Failure

    Update - We are continuing to investigate this issue.
    Aug 10, 20:52 UTC

    Investigating - We are currently investigating this issue.
    Aug 10, 20:52 UTC

     

    And on https://uk.amazonforum.com/

    I'm sorry you're experiencing this issue with your Alexa enabled Sonos device not responding to commands.

    Our technical team is aware of this issue and actively working toward a resolution.

    View in thread

    49 replies

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    CD72
    Lyricist III
    Aug 11, 2021 8:52 AM UTC

    same here, though now I’ll stop wasting my time trying to fix it!

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      FrustratedCustomer
      Contributor I
      Aug 11, 2021 9:55 AM UTC

      +1

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        BlueRidgeDog
        Trending Lyricist I
        Aug 11, 2021 10:48 AM UTC

        Started last night...commands would not work.  Alexa through Sonos is my voice gateway to a fully automated home.  Cost me an hour this a.m. looking for the issue and rebuilding the system.

        Give they can send push notifications...one would think they would have proactively advised their users of an issue.

        Translate
          Mathersss
          Lyricist I
          Aug 11, 2021 10:56 AM UTC

          Me too here in Devon

          Translate
            Zachjbryan
            Lyricist I
            Aug 11, 2021 11:04 AM UTC

            Me too, Wrexham.

            Translate
              jwsgAuthorAnswer
              Enthusiast I
              Aug 11, 2021 11:05 AM UTC

              It does appear to have been picked up by Sonos

              https://status.sonos.com/

              Alexa Voice Control - Playback Failure

              Update - We are continuing to investigate this issue.
              Aug 10, 20:52 UTC

              Investigating - We are currently investigating this issue.
              Aug 10, 20:52 UTC

               

              And on https://uk.amazonforum.com/

              I'm sorry you're experiencing this issue with your Alexa enabled Sonos device not responding to commands.

              Our technical team is aware of this issue and actively working toward a resolution.

              Translate
                Arenjay
                Lyricist I
                Aug 11, 2021 12:22 PM UTC

                Wow, I’m glad I found this page :smiley: - same experience in London! :rolling_eyes: Thought I was going nuts….Alexa is generally how I control my Beam.  Oddly she occasionally has lapsed and done something simple like set a timer but generally is ‘having trouble’.  The Alexa app will show the song playing and allow me to skip tracks but is also giving me ‘having trouble’ messages….let’s hope they sort this quickly- I won’t waste any more time trying to fix it at least.

                Translate
                  Arenjay
                  Lyricist I
                  Aug 11, 2021 12:45 PM UTC

                  Wow, I’m glad I found this page :smiley: - same experience in London! :rolling_eyes: Thought I was going nuts….Alexa is generally how I control my Beam.  Oddly she occasionally has lapsed and done something simple like set a timer but generally is ‘having trouble’.  The Alexa app will show the song playing and allow me to skip tracks but is also giving me ‘having trouble’ messages….let’s hope they sort this quickly- I won’t waste any more time trying to fix it at least.

                  Just saw this on the service status page from noon: 

                  Alexa - Functionality Issue

                  Identified - We've identified a problem with Alexa on Sonos and are working with them on a fix. You may not be able to use voice commands until it’s resolved.
                  Aug 11, 11:57 UTC

                  Translate
                  Kendla321
                  Lyricist I
                  Aug 11, 2021 1:37 PM UTC

                  Wow, I’m glad I found this page :smiley: - same experience in London! :rolling_eyes: Thought I was going nuts….Alexa is generally how I control my Beam.  Oddly she occasionally has lapsed and done something simple like set a timer but generally is ‘having trouble’.  The Alexa app will show the song playing and allow me to skip tracks but is also giving me ‘having trouble’ messages….let’s hope they sort this quickly- I won’t waste any more time trying to fix it at least.

                  Just saw this on the service status page from noon: 

                  Alexa - Functionality Issue

                  Identified - We've identified a problem with Alexa on Sonos and are working with them on a fix. You may not be able to use voice commands until it’s resolved.
                  Aug 11, 11:57 UTC

                  Is it still??

                  Translate
                  Buildo
                  Lyricist I
                  Aug 11, 2021 2:28 PM UTC

                  Yip same here, been having this issue since yesterday morning. Good that it has been picked up and hopefully fixed soon.

                  Translate
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