Skip to main content
jwsg
Enthusiast I
August 10, 2021
Answered

Alexa no longer working with Sonos

  • August 10, 2021
  • 49 replies
  • 3813 views

After working fine for ages commands to Alexa for a Sonos Play:1 now just come back with “Sorry I’m having trouble, please try in a little while”

Ive tried all normal fixes, remove/re-discover the Sonos device, disable/re-enable the Sonos skill, restarted the Sonos and even factory reset the Echo Show.

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
    Best answer by jwsg

    It does appear to have been picked up by Sonos

    https://status.sonos.com/

    Alexa Voice Control - Playback Failure

    Update - We are continuing to investigate this issue.
    Aug 10, 20:52 UTC

    Investigating - We are currently investigating this issue.
    Aug 10, 20:52 UTC

     

    And on https://uk.amazonforum.com/

    I'm sorry you're experiencing this issue with your Alexa enabled Sonos device not responding to commands.

    Our technical team is aware of this issue and actively working toward a resolution.

    49 replies

    michaelwsuk
    Lyricist I
    August 10, 2021

    I am having the exact same issue had worked fine for months on Beam & One.

    I asked it to play Magic FM London the other night which it did but at some point during playback it developed the same "sorry I am having problems right now fault" and wouldn't turn it off so had to use the Sonos S2 app instead.

    As you said tried disabling skill, removing Alexa and relinking and it even plays the Hello Alexa welcome message on all Sonos devices to show its set up but has the same issue on all devices.

      midlandsmel
      Lyricist I
      August 10, 2021

      Have same problem here in the Midlands UK. Just spoken to Sonos and there is an issue between sonos and Alexa. Apparently the development engineers from both are working on it. Sonos told me they would post someting about it on here and any resolution in due course.

        michaelwsuk
        Lyricist I
        August 10, 2021

        That's good to hear something is being done about it.

         

        Shame Sonos never updated there service status page as I checked that first and its been a problem since at least yesterday.

          jwsgAuthor
          Enthusiast I
          August 10, 2021

          It did seem like a cloud issue (such as the skill not keeping up with anAPI change) Maybe EU servers but if Sonos aware then should get fixed.

            djdave29
            Lyricist I
            August 10, 2021

            Same issue here started last night, Sonos Play 1 Gen 2. 
            Is it fair to say they are aware and working on it? Annoying how these things can go wrong, wasted hours on this today. Not impressed. 

              jwsgAuthor
              Enthusiast I
              August 10, 2021

              I’m afraid as systems get more complex, testing seems to be getting less and less. If they are working on it, and if they have a fix, then that might be released at around the same time of day as they broke it - but in any case we’re powerless beyond posting on forums or social media or raising tickets.

              Ive noticed a post on Amazon from a Bose 300 owner getting the same error in the last day.

                gedarnd
                Contributor II
                August 11, 2021

                I noticed if you set up Google voice you have the same problem.

                 

                Any timeline to resolve the Alexa problem? 

                  Tgx
                  Lyricist II
                  August 11, 2021

                  Same here with all my Sonos devices: 2 Ones 2nd Gen, Beam, Arc.

                  Lost 2 hours messing with the Alexa app, Sonos app and Amazon settings.

                    BenKen
                    Contributor I
                    August 11, 2021

                    So pleased I have found this forum.  Same problem with Alexa.  I spent all day yesterday trying to fix it!

                      TheRealPinkCamel
                      Lyricist I
                      August 11, 2021

                      Glad it’s not just me.  Thank you to those that reported the issue to Sonos.  I was just about to start trying all sorts of things to fix it.  I guess I will now wait.   Enjoy your day. 

                        Show more replies
                        Terms & ConditionsAccessibility statement