Enthusiast I

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Alexa no longer working with Sonos

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After working fine for ages commands to Alexa for a Sonos Play:1 now just come back with “Sorry I’m having trouble, please try in a little while”

Ive tried all normal fixes, remove/re-discover the Sonos device, disable/re-enable the Sonos skill, restarted the Sonos and even factory reset the Echo Show.

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J

jwsgAnswer

Enthusiast I

It does appear to have been picked up by Sonos

https://status.sonos.com/

Alexa Voice Control - Playback Failure
Update - We are continuing to investigate this issue.
Aug 10, 20:52 UTC
Investigating - We are currently investigating this issue.
Aug 10, 20:52 UTC

And on https://uk.amazonforum.com/

I'm sorry you're experiencing this issue with your Alexa enabled Sonos device not responding to commands.
Our technical team is aware of this issue and actively working toward a resolution.

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J

jwsgAuthor

Enthusiast I

It does seem to be fixed and also for Bose users so it probably was an Amazon issue.

Most of how Alexa works is cloud based and many features of devices like the Echo Show seem to rely on cloud data so they’re vulnerable to the level of testing software releases have these days. It’s best to have fallbacks for home automations.

There are Amazon forums to post on but the advice will be disable/enable, or their chat might send a new device, neither helping with software issues like this.

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Frogsnot

Lyricist I

Mine has started working this morning so I think they have fixed the problem

Alexa is now working, but no connection to radio station streams. Maybe another restart…..

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CD72

Lyricist III

So now if i say ‘Alexa, play bbc 6 music’ she says ‘playing bbc radio 6 music’, then the bbc sounds jingle plays and Alexa jumps in saying ‘sorry I’m having trouble’….

Has anyone else had this and have restarts done anything for you?

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djdave29

Lyricist I

My Alexa started working a few days ago, although I have not tried any radio commands yet.

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J

jwsgAuthor

Enthusiast I

So now if i say ‘Alexa, play bbc 6 music’ she says ‘playing bbc radio 6 music’, then the bbc sounds jingle plays and Alexa jumps in saying ‘sorry I’m having trouble’….

Has anyone else had this and have restarts done anything for you?

The issue we had was Alexa stopped working with smart speakers like Sonos using the Sonos skill and also Bose speakers. Local playback through the Echo speaker was still OK. A BBC Sounds skill issue would be something different - but its working OK with me.

BBC 6 wont play on Sonos due to the issue created by BBC a couple of years ago when they stopped allowing BBC radio on Tunein which is the way most stations work on Sonos when using Alexa. Alexa only casts a URL to a smart speaker - audio isnt streamed from an Echo to a speaker like with Bluetooth.

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Ken_Griffiths

The issue we had was Alexa stopped working with smart speakers like Sonos using the Sonos skill and also Bose speakers. Local playback through the Echo speaker was still OK. A BBC Sounds skill issue would be something different - but its working OK with me.

BBC 6 wont play on Sonos due to the issue created by BBC a couple of years ago when they stopped allowing BBC radio on Tunein which is the way most stations work on Sonos when using Alexa. Alexa only casts a URL to a smart speaker - audio isnt streamed from an Echo to a speaker like with Bluetooth.

BBC Radio 6 is working here for me on Sonos - the ‘BBC Sounds’ skill plays the station on my Sonos devices - I just tried this on the Roam via Alexa ("Alexa, Play BBC Radio 6’), unless that’s because I’m located in the U.K? … but it works here.

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J

jwsgAuthor

Enthusiast I

The issue we had was Alexa stopped working with smart speakers like Sonos using the Sonos skill and also Bose speakers. Local playback through the Echo speaker was still OK. A BBC Sounds skill issue would be something different - but its working OK with me.

BBC 6 wont play on Sonos due to the issue created by BBC a couple of years ago when they stopped allowing BBC radio on Tunein which is the way most stations work on Sonos when using Alexa. Alexa only casts a URL to a smart speaker - audio isnt streamed from an Echo to a speaker like with Bluetooth.

BBC Radio 6 is working here for me on Sonos - the ‘BBC Sounds’ skill plays the station on my Sonos devices - I just tried this on the Roam via Alexa ("Alexa, Play BBC Radio 6’), unless that’s because I’m located in the U.K? … but it works here.

I dont want to take this thread too far off topic but https://www.bbc.co.uk/sounds/help/questions/listening-on-a-smart-speaker/sonos mentions it working on a Sonos One presumably as that’s an Alexa enabled speaker and is working locally. I’d assumed casted BBC via Tunein hasnt worked for a couple of years.

With my Echo Show and older Play:1 if I try ‘Alexa, Play BBC Radio 6’ it plays OK locally on my Echo with the Sounds skill, If I try ‘Alexa, Play BBC Radio 6 on <sonos name>’ I just get “BBC Radio 6 is currently unavailable on Tunein”

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C

CD72

Lyricist III

that makes sense thanks - I’ve reinstalled the skill, all good.

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Ballyanthony

Lyricist III

After working fine for ages commands to Alexa for a Sonos Play:1 now just come back with “Sorry I’m having trouble, please try in a little while”

Ive tried all normal fixes, remove/re-discover the Sonos device, disable/re-enable the Sonos skill, restarted the Sonos and even factory reset the Echo Show.

This still isn’t resolved??

the only information I can add to my issue is I am unable to view the Music Services. When I tap on the option in the Sonos app, it switches to the alexia app and continues to display the three resizing dots but doesn’t list anything

Chris

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