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Contributor I
Oct 19, 2017 3:53 PM UTC

Alexa lowering volume

How do I stop Alexa turning down the volume in all the rooms rather than the one it is in? Listening in one room kids using Alexa in another volume up down up down up down.....,
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    58 replies

    jTemplar
    Collaborator II
    Nov 4, 2017 11:26 PM UTC
    Correct, if you "forget" the speaker but it's still grouped with other speakers in the house, alexa will find it again ...

    I have tried 'forgetting' speakers which are grouped and keeping the Sonos Alexa skill for the un-grouped speakers but Alexa persists in finding all speakers on my WiFi and so once again I have deactivated the Sonos skill.
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    Avid Contributor I
    Nov 5, 2017 12:17 AM UTC
    I just deactivated the Sonos skill after suffering with it for less than a week. Back to using the Sonos mobile and desktop apps.

    The CEO of Sonos and the CEO of Amazon need to rent a house, put a Sonos Player and an Echo in every room, and live there 24/7 for a week and try to use this integration.
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    Enthusiast II
    Nov 5, 2017 3:18 AM UTC
    I'll put my 2 cents in, not that it really seems to matter to Sonos, based on everything that's been happening. It's mind-blowing to me that Sonos would release such a horrible user experience. There's no way they tested this, and deemed it acceptable. It's a complete joke, so I immediately deleted the skill because this feature has NO SKILL whatsoever.
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    Prodigy III
    Nov 5, 2017 7:56 AM UTC
    I'm suffering from this as well, and it's in reality a show stopper in homes with multiple Sonos speakers...

    However, some of the blame (if that's the right word) has to lay with Amazon, as until last week, Alexa had no way to know what devices were effectively in the same room as the Alexa device, so that leaves you with no choice but to mute everything. (And yes it's a rubbish solution!)

    However, now Amazon have introduced a thing called Alexa-enabled Smart Groups which *could* be a way of enabling Sonos to fix the issue properly... (see https://en.community.sonos.com/amazon-alexa-and-sonos-229102/sonos-and-alexa-smart-groups-integration-6793472) as Alexa can now work out what other smart devices are co-located with it, and therefore could also work out that it only has to mute speaker devices in the same group it is in. This would be my preferred solution to this as it would tie up with control of other smart devices in Alexa.
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    CallyAuthor
    Contributor I
    Nov 21, 2017 1:17 PM UTC
    Any news on fixing this yet?
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    Kenv
    Nov 22, 2017 5:42 PM UTC
    Having picked up an Echo Dot using the Sonos/Amazon offer I have consigned it to the drawer until the ducking situation can be controlled. With 11 rooms of Sonos it is not a good experience to have this impacting on rooms well out of physical reach of the Dot.
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    Lyricist I
    Nov 27, 2017 2:58 AM UTC
    +1 on this being a big issue for our house. We've got Sonos in multiple rooms and with the kids getting Echo Dots in their rooms, our music is ducking in and out constantly. Eagerly awaiting an upgrade that fixes this issue.
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    Lyricist III
    Nov 27, 2017 10:27 AM UTC
    Big issue here too, just too my voice to the requests for a fix. It's a PITA, and with 2 dots in the house I've noticed random ducking when we're not actually using the dots at all (which I can only think are incorrect triggers of the dots, which I have configured to respond to "echo").

    Right now we don't use the dot that much, but if sonos can't get a dot associated with a room, it'll be an integration I turn off.
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    Contributor I
    Nov 28, 2017 6:45 PM UTC
    On one hand I am happy that I am not the only one with this issue. On the other I can't understand why no one at SONOS thought about this!?!?!?

    Ideally I want an Amazon dot in every room where I have Sonos speakers. But that's out of the question as long as this issue persist.
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    Lyricist I
    Dec 1, 2017 3:49 PM UTC
    Just disabled the skill because of this. Would be nice to “pause” this skill in the Sonos app so times when you are watching a movie or listening to music you could turn off ducking easily without having to open the Alexa app and disabling and re.enabling all the time. They claim to have a whole house system but then allow something like this. Not impressed with the Sonos app for navigating music either. Wish I could play directly from my Amazon Music app.
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