Alexa Integration

Same as you all too. Stopped working last week. I have a Play 5, Play 3 and two Play 1’s. Phoned Sonos support and wasted an hour on the phone disabling and enabling the Sonos Skill and at the end of the call he said “oh yes, just checked and it’s an issue our end” wish he’d have said that in minute one not 60. 
 

hope if can be sorted ASAP

After my earlier post, I spent over an hour chatting with the help folks for the Alexa app.  Of course they wanted me to jump through the same useless hoops.

However, one thing seems significant to me.  In the Alexa app, all of my Sonos speakers are showing as Offline.  However, the Amazon techs see them as online. 

I removed one of my speakers from the Alexa app, and Alexa cannot rediscover it.  So it appears that the Sonos skill isn’t working because the Alexa app thinks the speakers are offline.

Yes, during my call to Sonos they said to delete the speakers from the Alexa app then ‘rediscover’ them but now none of them can be found at all. Very frustrating to add to the new Sonos app fiasco 

Same for me, a £3,000 investment in Sonos products and it no longer works,  I can’t play music and I can’t listen to any radio.

​@AndrewIOW Is this in reply to the Alexa problem? Because the system should still work with the app.

Yes, the Alexa problem.  That’s how I play/ stream all music and radio throughout my house.  It no longer works.  My family do not have and can not use the app, they/we rely on the Alexa integration which is why I made the investment in Alexa integrated Sonos speakers. I have 9 of them.  

​@SONOS - your move...

Same here, can’t set it up anymore and don’t want to try factory resetting my 7 speaker setup. Lost 4 hours trying every step, it keeps telling me to enable the skill in the alexa app, which it is.

Don’t try to factory reset anything. I have 11 Sonos devices and factory reset each and everyone to no avail. The only thing I managed was to scratch the wall and take the paint out when I tried to put the arc back on its base. Absolute shambles.

Also, dear Sonos personnel, you’re active on other topics in this forum. Why can’t you just provide us with an update? It has been going on for weeks now, and there is a radio silence from the Company. Unbelievable 

I did have an answer earlier today in my thread. Basically: as it is only one functionality of the alexa integration that is broken but some other features work, this is not considered a service outage (huh). No update as to actual progress on fixing it.