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agkyle03
Contributor I
November 25, 2024
Question

Alexa Integration

  • November 25, 2024
  • 72 replies
  • 4872 views

After the November 18th Sonos update it appears that the Alexa/Sonos integration skills no longer work.  After disabling the skill in the Alexa app and then adding it back, Alexa cannot find any of my Sonos devices.  However, my Sonos devices from within the Sonos app work just fine.  It appears the API is having issues? 

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    72 replies

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    s1myr
    Contributor I
    December 1, 2024

    Same issue here. Sonos please sort this!

    lr286
    Contributor I
    December 2, 2024

    Plus one on this - would appreciate some better communication and a timeline to resolution...

    Sapphire88
    Lyricist III
    December 2, 2024

    Starting to think we won’t have the integration back…

    106rallye
    106rallye
    December 2, 2024

    After only two weeks? Come on, give Sonos (or Amazon) some time!

    grussell73
    Contributor I
    December 2, 2024

    Same issue. Tried sonos support - a complete waste of an hour.

    Tried:-

    1. Disabling/enabling Sonos Alexa Skill
    2. Unpairing Sonos speaker from Alexa group, when attempting to add I get the error message within the Alexa app “Setup Failed. The server isn’t responding”.
    3. Tried deleting sonos speaker from Alexa app and adding, but it can not find any speakers.

    Hard to pinpoint the fault as I don’t fully understand the relationship between Alexa devices and Sonos speakers. However, after all the issues I’ve had with Sonos, I’m included to believe they have changed something without considering the implications on the Sonos Alexa Skill. Last update on 18th November, and reading Amazon reviews of the Sonos Skill, 24th November saw a large volume of people complaining about the same thing.

    Either way, its getting really boring spending days thinking its my setup, rebooting, adding/removing..etc. speaking with Sonos support who in my case, were awful (didn’t even know about the Alexa Skill), then finding out its actually a back-end issue.

    I would far prefer a simple notification or update on a status page - we are aware of an issue with integration between sonos and alexa, please bear with us while we investigate...etc. So I’d not waste my time attempting to troubleshoot the issue (and potentially make matters worse).

     

      Hurta
      Lyricist III
      December 2, 2024

      Same issue here. Alexa won’t work when trying to play any music source.

        antidiestro
        Lyricist I
        December 3, 2024

        Same here. Stopped working in november, haven’t been able to fix it in any way

          09jmaster
          Lyricist I
          December 3, 2024

          Same issue. Alexa said sonos was offline. I’ve tried relinking the sonos skill but not Alexa cannot find my speakers.

            s1myr
            Contributor I
            December 3, 2024

            Anyone know how we add this issue to this list? https://status.sonos.com/history

             

              Harrigill
              Enthusiast I
              December 3, 2024

              Same as grussell73.  Wasted time with Sonos support. This was NOT a known issue to the guy I dealt with.  All he could say was to disable the Sonos skill in the Alexa app, remove/delete the speakers from the Alexa app, then re-enable the Sonos skill and let it re-discover the speakers.  But it does not / cannot find the Sonos speakers. 

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