Contributor I

Question

Alexa Integration

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After the November 18th Sonos update it appears that the Alexa/Sonos integration skills no longer work. After disabling the skill in the Alexa app and then adding it back, Alexa cannot find any of my Sonos devices. However, my Sonos devices from within the Sonos app work just fine. It appears the API is having issues?

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L

Lightingman2003

Avid Contributor I

Following…

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D

Danielhd

Lyricist I

Same here

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M

mostel

Lyricist II

Same. Alexa will respond to anything but play music. Whenever I say “Alexa, play […]”, the response I get is “Hmm, to do that, first enable…”. Everything’s enabled!

I have followed every possible troubleshooting option I’ve found online, including the nuclear option of resetting everything. NOTHING worked.

Extremely disappointing. Better get this fixed soon, it’s not rocket science.

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J

Jay_Beach

Lyricist I

Same issue (among many others that customer service cannot solve). They set up calls and then don’t even show up, wasting tons of my time on my days off.

I feel like the customer support is just designed to wear us down until we have suffered enough to throw the devices in the trash and buy Bose or JBL.

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R

rickad1234

Lyricist II

Same. Alexa will respond to anything but play music. Whenever I say “Alexa, play […]”, the response I get is “Hmm, to do that, first enable…”. Everything’s enabled!

I have followed every possible troubleshooting option I’ve found online, including the nuclear option of resetting everything. NOTHING worked.

Extremely disappointing. Better get this fixed soon, it’s not rocket science.

Same issue here

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M

MattRJD

Lyricist II

Same issue here - Alexa skill is unable to see any Sonos speakers

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T

TheSpecialist

Lyricist III

Same here, Alexa skill cant find my sonos AMP. Damn this is sad. Ah Google assistant also can’t find it. However my home assistant does find it for some reason ...

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C

cwhyton

Lyricist II

Likewise, all Alexa commands to the Sonos system have stopped working despite resetting the skill and re-adding Alexa to speakers. Can someone in support address this problem.

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