Alexa Integration

I’ve had the exact same issue. Tried disabling and enabling the Alexa skill. Removing voice on the Sonos side itself and adding it back in. Nothing worked

Over the weekend it randomly starting working again, then this morning broken. 

Sonos support said everything is working on their end, and to call Amazon - lol for so many reasons!

Same issue here with the Symfonisk Bookshelf, 

New Beam purchased.  Alexa voice control working.  It will no longer play BBC Radio or Amazon Music on any of my Sonos devices.  IF not fixed within a week, its going back…  Done all the steps of disabling skills, re-enabling, deleting Sonos app, reinstalling.  

Log a support ticket with Sonos. If several customers are seeing the same thing, maybe they will take ownership to resolve this.

From Sonos support:
At this point, we had multiple reports on the same subject, and we are investigating the issue with Amazon. We do have some workarounds to follow, and if all fail, we hope it will be adjusted and fixed with the next App updates.

Hi. I have the same issue with my Roam 2

I have the same issue with my Beam Gen 1, Ray, and Arc.

I have had same issue in recent days.  My symptoms:

Me: Alexa, Play xxx.  Alexa: Playing xxx on Sonos. Sorry, something went wrong.

Me: Disable and re-enable Alexa Sonos skill.

Me: Alexa, Play xxx.  Alexa: Playing xxx on Sonos. [Nothing happens.]

Also, as of this AM, I cannot play all content with the Android app.  For example, I can play Sirius XM, but not Pandora.  However, everything works from the Windows PC app.

There are multiple threads with multiple people having the same symptoms, yet all is well according to Sonos: https://status.sonos.com

Still having the issue despite the service status page says the opposite, Alexa keeps telling me the device is offline (can stream fine with the Apple Music app to the Symfoniks), anyone from Sonos Support here could give us any update on the real status? Thanks!