Alexa Integration

Sonos rarely provides updates until the fix appears.
 

Which I can understand, in my software experience, there’s been many a case of ‘well, I fixed this bug on my machine, but I don’t know why it doesn’t fix it on yours’ too frequently to allow communication of statuses. It’s only in the QA process that it is confirmed, and by that time, it was usually 24 hours from release anyway, give or take.

And if I had looped the community team into the bug process, it would have slowed things by 50%, as they would be asking for constant updates, which means the person who is fixing the issue is spending more time communicating progress reports than they are actually fixing the issue. 

It’s not about looping the community into fixing the bug. I think this is not the point any of us is trying to make. It’s about providing a status update, i.e. recognising there’s an issue, they’re working on it, and they’re planning to release an update by X date, instead of Sonos tech support telling us on the phone or in the chat to factory reset everything / unplug and plug the device back on / reinstall the skill, etc., as if any of those things work. They don’t! And this is a pure waste of time and resources on both sides (since you brought up the time above).

​@Airgetlam - I completely get where you‘re coming from and you make a very valid point. However, just a simple ‘yes, something isn’t correct now, but we’re looking at it’ changes everything. The current lack of communications from Sonos suggests everything is functioning as it should be - which makes me question the fault is elsewhere… Either way, we are where we are I guess, this is not being managed ideally.

+1 I’m experiencing this issue as well. 

I just got my new Sonos Era 100 on Tuesday and used my original Sonos account linked to Alexa that also had a Sonos One on it. Neither of them were working.

I then tried creating a new Sonos account for the Era 100 and initially it had the same problem in that it wouldn’t play music. Then something happened and it started working. So I don’t know if Sonos have done something or not???

The Sonos One is still not working but I might try another factory reset on that.

I agree 100% with the comment above that says Sonos should be telling us, don’t waste your time right now there is something wrong with our API. Instead, they say everything should be fine and you waste your time trying to connect Alexa, enabling the Sonos skill and it not recognizing it. When will the fix be coming? I have two separate systems and both of them are not connecting and I have tried almost  all of the solutions on the web!

I reached out to support via the support bot and received the following reply:

We are aware of the issue with the Sonos Skill for Amazon Alexa and are actively working on a fix. In the meantime, you can try the following steps to resolve the issue:

• Ensure the microphone on your Sonos speaker is on.

• Relocate your Sonos product away from walls and noise sources.

• Re-enable the Sonos Skill in the Alexa app:

  • Open the Alexa app.

  • Go to More > Skills & Games > Your Skills > Sonos.

  • Disable and then enable the Sonos Skill.

• Check that your Amazon account is correctly linked.

• Link your music services in the Alexa app if prompted.

If these steps don't help, please let us know, and we can explore further options.

Hopefully this means a fix is coming soon. 

I just wanted to add that it’s all broken for me too.    I tried removing the sonos and the spotify skills from alexa and then removed alexa from the beam.   I added back alexa to the beam and then on alexa re-enabled sptotify skillset as well as sonos skill set.   But sonos skill set keeps saying to can’t find any sonos devices.

So at this point the beam works as a TV speaker and I can play music from spotify on the phone back to the beam.   But integration between alexa and spotify seems broken.   Alexa will respond on the beam but can’t seem to play music from spotify.   And oddly enough the “bong sound” on the beam doesn’t chime anymore and re-enabling it in alex proves useless.

At this point I’m giving up until the next release of sonos app.   I’d like to add I have had the beam for 5 years and things worked fine until late November 

That has worked for me. Had to disable the Sonos skill then enable it again and it then found my four devices.